LTVplus

Who we are

We provide dedicated customer service outsourcing to help e-commerce businesses scale in any timezone and language. Our team members are distributed across the globe to tap into the different skill sets and languages as we do not believe in limiting opportunities.

We understand the success of a business depends not only on the success of its customers, but also its team members.

Our mission: ridding the world of bad customer experiences.

How we started

David, a serial entrepreneur with over 20 years of experience in e-commerce, realized that customer service greatly affected sales conversions. By making sure that response times were short and customers were successful with their purchases, he grew sales drastically and kept customers coming back for more.

The statistics showed that taking great care of your customers was not only morally the right thing to do, it also made a ton of financial sense.

Ridding the world of bad customer experiences became his life’s mission.

When he wanted to grow his online business in Europe, he built a multilingual customer service team and expanded into markets that were previously untouched. The wealth of experience he gained from e-commerce formed the core of LTVplus.

Today, we learn and optimize the best practices in the industry to make sure we are always on the cutting-edge of customer service and technology.

We are here to help e-commerce businesses scale worldwide by providing dedicated customer service outsourcing in any timezone and language.

We really care about customer service

Our core values:

People First

Our teams and our customers are our Number 1 priority.

Customer Success

We deliver value in everything we do and set our customers up for success.

Own It

We build trust and excellence through total accountability. How we do one thing is how we do all things.

Fun & Harmony

Life is short so we remove things that are unpleasant.

Simple Processes

Document, run, feedback, improve, repeat.

Love, not Fear

We act out of love, not out of fear.

Transparency

Transparency builds trust — the foundation of great teamwork.

The founders

David Henzel

Co-founder

GQ Fu

Co-founder

Learn how LTVplus can help grow your online business

Find out how having a dedicated customer service team can help you to generate more revenue from your website through chat engagement opportunities.