AI implementation works. Here’s how to make sure you get the full benefit.
AI is great at resolving easy tickets — the ones that take 30 seconds to handle. It can close 60–70% of your volume, but those easy tickets only represent about 30% of your team’s actual effort. Track toil separately from ticket count so you can plan staffing accurately and get the real ROI picture.
The best AI rollouts start small and use data to expand. When you know exactly which ticket types AI handles well and how much effort it actually saves, you can make confident staffing decisions and scale automation into new categories with predictable results.
AI performs best when your knowledge base is accurate and well-structured. Strong documentation means accurate AI responses from day one — and the knowledge base you build for AI also helps your human agents give faster, more consistent answers.
Days 0–30
Audit your helpdesk, build documentation, configure AI, and go live with a controlled rollout on your simplest ticket types.
Days 30-60
Establish baseline CSAT and containment metrics. Daily QA reviews. Identify gaps in documentation and AI accuracy.
Days 60-90
Expand AI to more ticket types. Close documentation gaps. Tune routing rules. Hit target CSAT and containment rates.
Day 90+
Continuous improvement. Weekly reporting. Adapt to product changes, seasonal spikes, and new ticket categories.
Your helpdesk already has powerful AI features. We unlock them. We work inside your platform — Gorgias, Zendesk, Intercom, Sierra, Ada — and get the AI configured, documented, and performing so your team sees results from week one.
Helpdesk platforms, standalone AI tools, automation layers — we’ve implemented across all of them.
Gorgias
Aircall
Gladly
Reamaze
Intercom
Sierra
Ada
Three dedicated roles that turn your helpdesk AI into a high-performing support channel.
Designs your automation strategy. Maps ticket types to AI vs. human routing. Defines escalation rules, tone guidelines, and containment targets.
Build and maintain your knowledge base — with AI-assisted drafting for speed and professional writers for accuracy. Your docs stay current as products and policies change.
Review AI responses daily. Verify accuracy, tone, and completeness. Feed improvements back into documentation so the system gets smarter every week.
No tiers. No per-ticket fees. No surprises.
/mo
The KPIs that tell you whether your AI implementation is performing.
AI-handled tickets should match or exceed your human agent CSAT. That’s the benchmark we optimize toward.
Tickets fully resolved by AI without human handoff. A well-implemented AI hits 40–70% within 90 days.
Average reduction in cost per ticket when AI handles the repetitive volume. Directly impacts your operations budget at scale.
At least 30% of your volume follows a predictable pattern (order status, returns, password resets).
You’re already on Gorgias, Zendesk, Intercom, or a similar platform.
You handle 500+ tickets per month (enough data for AI to learn from).
You want high CSAT on every ticket, including AI-handled ones.
You see AI as a way to make your agents more effective, not replace them.
No. We implement and optimize whatever AI you’re using — whether that’s native features in Gorgias, Zendesk, or Intercom, or a standalone tool like Sierra. You keep your existing stack. We make it work better.
An AI Architect, QA analysts, and professional documentation writers — plus the ongoing expertise to keep improving. We identify which ticket categories to automate next, update your tagging and logging systems so you can track toil vs. time accurately, tune AI responses based on daily QA, and keep your knowledge base current as your products and policies evolve. It’s continuous implementation and optimization, not a one-time setup.
Your AI goes live within 30 days. By day 60, we have baseline metrics. By day 90, the system is fully optimized and running at target CSAT and containment rates.
Take our free AI Readiness Quiz or book a call. We’ll look at your ticket volume, documentation, and complexity mix to map out the best implementation path. Most teams are closer to ready than they think.
No — and that’s the whole point. AI takes over the repetitive, well-documented tickets so your human agents can focus on the complex, high-value conversations they’re best at. The result is a stronger, more focused team.
We target 90%+ CSAT on AI-handled tickets. Our QA team reviews AI responses daily and continuously tunes the system — improving documentation, refining flows, and expanding what AI can handle confidently over time.
We start with a 90-day implementation run to get your AI fully configured, measured, and optimized. After that, it’s month-to-month with 30-day notice. All documentation and configurations stay on your platform — nothing is locked behind our systems.
One call. We’ll review your helpdesk, ticket mix, and documentation — then map out your fastest path to a live AI implementation.
