LTVplus

Multilanguage live chat optimization for more e-commerce conversions

Live chat agents are the first line of contact between your customers and your brand.

When you decide to go global and offer your products or services to other markets, you should consider having a multi-language customer service team.

74%

74% of customers would gladly buy from a company that offers live chat and customer support in their native language.

By providing multi-language support you will:

  • Build a stronger relationship with customers
  • Grow your reputation in other markets
  • Deliver your brand message to customers effectively
  • Ensure you live up to customers expectations
  • Boost sales (cart conversions)

How to implement multi-language customer service

1. Create a multi-channel knowledge base and FAQs using Google Translate

2. Offer multi-language support using chatbots and the latest live chat technology

3. Outsource your customer service

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Meeting the needs of customers in their language increases sales, customer loyalty and satisfaction.