When you run a Shopify store, one of the best things you can do to increase sales is to improve your customer’s experience. You might lose a sale if someone visits your store and they:
- have a hard time finding what they’re looking for,
- don’t have enough information to make a purchase,
- can’t complete the checkout process.
So while working on your marketing efforts and adjusting your prices are important, you shouldn’t let them distract you from improving the customer experience.
A great way to do this is by adding a Live Chat feature to your Shopify store. With Live Chat, visitors on your site can instantly get answers to any questions that they may have, or receive any help that they may need to complete a purchase. Studies have shown that users now expect websites to have a Live Chat feature since they prefer it over other customer service methods, and it can also help to increase revenue.
It then becomes clear that you should add a Live Chat feature to your Shopify store. To do so, here are a few options for Live Chat software you can use.
First up, we have LiveChat. This Live Chat tool is available for several platforms, including Shopify. With this platform, your team can quickly connect with customers, build relationships with them, gather feedback and improve conversions. It comes with a 30-day free trial if you’d like to test it out before committing, and after that, there are multiple payment plans available depending on how many operators you plan on using.
Next, we have Gorgias, which was designed specifically with Shopify in mind. Gorgias is great because it is a ticketing software with a live chat feature that can seamlessly connect to other support channels such as email and social media. By using Gorgias, you can speed up your response time and increase efficiency — two things that are essential for great customer service. Gorgias offers a free trial for you to give it a test drive. Once you are ready to start, there are 3 payment plans that you can choose from. If one of those plans doesn’t suit you however, you can contact Gorgias and work out a custom plan that better suits your Shopify store needs.
One of the popular help desk software available out there is Zendesk. Zendesk as a ticketing software makes it easy to track, prioritize and solve your customer’s problems. When you combine this with Zendesk Chat, it becomes even easier to get questions from your customers and provide them with answers. In a world where you can lose a sale if a customer doesn’t get the answer they need in a matter of minutes, Zendesk helps you respond quickly to your customers and ensures that they have a good experience with you.
Zendesk is especially great for Shopify stores that plan to sell in multiple countries. It offers agents the ability to work in different languages so that you can support people from all over the world. LTVplus helps e-commerce businesses to scale worldwide with Zendesk. Like the other apps listed here, Zendesk offers a free trial, and then multiple pricing options after that.
Next up, we have Re:amaze. This tool is available for many platforms, including Shopify, WordPress, BigCommerce, and Magento. It allows you to connect to your other tools, such as MailChimp and social media platforms, tracking customer data across all these channels. Once someone reaches out to you via the Live Chat feature, you’ll have all the relevant information about that customer right at your fingertips. This makes it easier to provide personalized answers for each individual user, and therefore a better customer relations experience.
Finally, we have Pure Chat. Pure Chat makes it easy for visitors to your Shopify store to get in touch with you in the manner they’d prefer. On each of your pages, there will be a small bar with different channels to contact you with such as Live Chat, Email, Phone, or Social Media. Live Chat is a great way to connect with customers, but sometimes the customer wants to use different methods. Pure Chat makes this easier with Live Chat provided.
Exploring Your Options
As you can see, there are plenty of Live Chat software options out there for you to choose from. All of them offer you the ability to chat with potential or past customers, it’s just a matter of finding the one you like best and that it fits your budget.
When exploring your options, you’ll also need to take into account the price for your agents.
If you’re only getting a few visitors to your store each month, you’ll only require a few seats so that your team is able to handle these chat requests.
On the other hand, if you expect more than 20,000 visitors in a month, you could work with a customer service outsourcing company like LTVplus and have them support your e-commerce store instead. This would allow a dedicated team to handle your Live Chat responsibilities for you so that the rest of your team is freed up to do other things. It all depends on your available budget and how much time you have.
Adding Live Chat to your Shopify store is something that customers want. Your shop’s visitors will get a better customer experience and you’ll an increase in your sales as a result.
Got a Shopify Store? Start exploring the options above and see which one works best for you.