LTVplus

The 15 Best Magento Live Chat Tools for Online Retailers

E-commerce, Live Chat 8 min read

Magento is an e-commerce platform that powers millions of websites. In fact, sites with Magento handle over $155 billion in transactions each year.

With Magento, anyone can start their own online store, regardless of how much experience they have with building websites. Magento has a shopping cart function, the ability to design your site however you want, and powerful marketing tools. Click To Tweet

The importance of live chat for online retailers running on Magento

To provide the best possible service on your Magento website, you should offer a live chat feature. With a live chat feature, you can talk to your store visitors in real time, providing them with more information or helping them complete a purchase.

Studies have shown that using live chat leads to more sales and happier customers – one report from Intercom found that visitors are 82% more likely to convert if they’ve chatted with a live chat agent first.

To add live chat to your Magento website, you have many options. Below are the 15 best Magento live chat tools – start your search here and you’re sure to find one that fits your needs.

 

The 15 Best Magento Live Chat Tools

1. Zendesk’s Zopim chat

Price: $39 + an optional $49 installation fee. You will also need an account with ZenDesk, which offers the following plans:

  • Lite: Free to use
  • Basic: $11.20 per agent/mo.
  • Advanced: $20.00 per agent/mo.
  • Premium: $44.00 per agent/mo.

Compatibility: Magento 2

Takeaway: With ZenDesk Chat (formerly Zopim), agents provide fast and easy support to visitors without disrupting their visit to your site. Zopim live chat for Magento 2 is a top choice for customer support, albeit a little pricey.

Key Features:

  • Visitor customization
  • Handle multiple chats at once
  • Advanced visitor data and analytics
  • Easy to use

If you need assistance with your ZenDesk account, the experts at LTVplus can help you set it up or manage it.

 

2. Botgento Facebook Messenger Chatbot

Price: Free to download, but requires a Botgento account, which has the following pricing options:

  • A Free plan for up to 1,000 subscribers
  • A Pro plan starting at $10/month that rises in cost depending on how many subscribers you want

Compatibility: Magento 1 and Magento 2

Takeaway: Botgento is a Facebook Messenger chatbot that you can integrate with your Magento site. Facebook live chat for Magento makes use of the popular Facebook Messenger tool, so your customers can talk to you both on Facebook and on your website.

Key Features:

  • Send out scheduled messages to your subscribers
  • Custom menus
  • Notify subscribers of an abandoned cart
  • Stock updates
  • Chat with your customers live

 

3. LiveChat

LiveChat ‑ live chat software

Price: Free to download, but requires an account with LiveChat. Their pricing is as follows:

  • Starter Plan: $16 per month/agent
  • Team Plan: $33 per month/agent
  • Business Plan: $50 per month/agent
  • Enterprise Plan: $149 per month/agent

Compatibility: Magento 2

Takeaway: Live chat in Magento is easy with this download. This Magento-specific tool is perfect for providing customers with a fast and helpful response.

Key Features:

  • Initiate conversations with your visitors
  • Canned responses
  • File sharing
  • Customization options
  • Chat on Facebook
  • Customer statistics

To get the most out of LiveChat, the experts at LTVplus can show you how to properly set it up, or even manage it for you.

 

4. Re:amaze

Re:amaze Live Chat & Helpdesk

Price: Free to download but requires a Re:amaze account, which costs:

  • Basic Plan: $20 per month/agent
  • Pro Plan: $40 per month/agent
  • Plus Plan: $60 per month/agent

Compatibility: Magento 1

Takeaway: This Magento live chat plugin from Re:amaze will help you convert customers through chat, SMS, social media and email. The extension also comes with a helpful dashboard that provides important information such as average response time and customer appreciation.

Key Features:

  • Facebook, Twitter and Instagram support
  • Autoresponders
  • Available on mobile devices
  • Automated workflows
  • SMS and MMS support
  • Customizable

The team at LTVplus can provide more information about the advantages of using Re:amaze if you would like to find out more.

 

5. HelpCrunch

Price: Free to download. Requires a HelpCrunch account –

  • Standard Plan: $12 per month
  • Premium Plan: Starts at $21 per month for 1 agent.
  • More information regarding their pricing plans can be found here.

Compatibility: Magento 1 & Magento 2

Takeaway: This Magento live chat extension is a great all-around customer service tool. With a HelpCrunch account and this extension, you can provide live chat support, email support, a ticketing system, and much more.

Key Features:

  • Canned responses
  • Localization
  • Online status and operating hours
  • File sharing
  • Customization options

Our experts can provide you with more information on the benefits of using HelpCrunch if you’d like to learn more.

 

6. Olark

Price: Free to download, requires an Olark subscription.

  • $17 per month/agent if you pay monthly
  • $15 per month/agent if you pay yearly
  • $12 pet month/agent if you pay every 2 years

Compatibility: Magento 2

Takeaway: Olark live chat for Magento allows you to monitor customer activity in real-time. You can then talk to your customers based on their behavior.

Key Features:

  • Customizable chat box
  • Real-time live chat metrics
  • Live chat automation
  • Integrate with popular CRMs such as Hubspot and Salesforce
  • Custom chatbox forms

 

7. Tawk.to

Price: Free to download. Requires a Tawk.to account, which is also free.

Compatibility: Magento 1 & Magento 2

Takeaway: If price is your biggest concern, then Tawk.to live chat for Magento 2 may be the solution. Tawk.to comes packed with plenty of features but remains free to use forever.

Key Features:

  • Free Android, iOS, Mac, and Windows apps
  • Monitor website visitors in real-time
  • Chat triggers
  • Localize greetings and messages
  • Canned responses
  • Customizable widget

 

8. Live Chat by Landofcoder

Price:

  • Single License – 12 month support: $89
  • Standard – 12 month support: $158
  • Premium – 12 month support: $258
  • Agency – $1,088
  • More information on pricing can be found here.

Compatibility: Magento 2

Takeaway: When you want a Magento 2 live chat extension free, consider Live Chat by Land of Coder. There is an online demo and a 30 day money back guarantee if you’d like to see how it works before committing long term.

Key Features:

  • Automatically record customer information
  • Provide product recommendations
  • One step checkout
  • Easy to use interface
  • Chat notifications

 

9. Happy Fox Chat

Price:

  • Mighty Plan: $29.99 per month/agent (billed annually)
  • Fantastic Plan: $49.99 per month/agent (billed annually)
  • Enterprise Plan: $99.99 per month/agent (billed annually)

Compatibility: Magento and Magento

Takeaway: Happy Fox provides a Magento 2 live chat tool, with which you can access important data like order info, past conversations, and cart contents. Set up only takes a minute and is very easy to do – no coding experience required.

Key Features:

  • Simple support interface
  • Canned responses
  • Multiple chats
  • Real-time visitor monitoring
  • Personalized product recommendations
  • Agent ratings

 

10. Pure Live Chat (Belvg)

Pure Chat ‑ Free Live Chat

Price:

  • Community Edition: $69
  • Enterprise Edition: $179
  • Requires a PureChat account
  • More on PureChat’s pricing can be found here

Compatibility: Magento 2

Takeaway: Belvg is one of the best live chat for Magento tools. After the initial cost, you can connect your Magento site to the Pure Chat tool and use it for free.

Key Features:

  • Customizable chat window
  • Multi-chat support
  • Chat history
  • View customer information and site behavior

 

11. Crisp

Crisp - live chat support for WooCommerce website

Price: Must have a Crisp subscription and a Zapier subscription to connect it to Magento.

  • Crisp Basic Plan: Free
  • Crisp Pro Plan: $25 per month/website
  • Crisp Unlimited Plan: $95 per month/website
  • Zapier pricing can be found here.

Compatibility: Magento 2

Takeaway: The best live chat for Magento 2 options includes Crisp. Crisp combines multiple channels for customer service, providing users with a simple and efficient method for improving relations.

Key Features:

  • Manage email campaigns
  • Use GIFs and videos in chat
  • Build custom bot scenarios
  • Connect to Facebook Messenger and Twitter
  • Customizable chat windows

 

12. Magento WhatsApp Contact

Price: $29 for the extension. The WhatsApp application is free to use.

Compatibility: Magento 1

Takeaway: WhatsApp isn’t just a great messaging app, it’s also great for Magento live chat support. If you’re already familiar with this app, you’ll find it easy to use for chatting in real time with your customers.

Key Features:

  • Customized default chat messages
  • Display the WhatsApp contact button on desktop, mobile, or both
  • Multi-store support
  • Button animation effects to make your contact button more noticeable

 

13. Intercom

Intercom Screenshot

Price: Extension is free to download. Requires an Intercom account.

  • Essential Plan: $38/month
  • Pro Plan: $78/month

Compatibility: Magento 2

Takeaway: This Magento live chat tool comes with some great bonus features like a Knowledge Base and an account page for customers to track the status of their conversations.

Key Features:

  • Custom chat window
  • Plug and play
  • Create a knowledge base, including a FAQ page
  • Option to add in chatbots

 

14. ClickDesk

Price: Free plugin. Requires a ClickDesk account.

  • Free for up to 10 users
  • Lite Plan: $14.99 per month
  • Pro Plan: $24.99 per month
  • Enterprise: $39.99 per month

Compatibility: Magento 1

Takeaway: When talking about the best live chat software for Magento, you have to consider ClickDesk. With affordable pricing and a host of features, it’s a strong contender.

Key Features:

  • See the location of your live chat users on a map
  • Proactive chat greetings
  • Pre-chat surveys
  • Mobile-optimized for chats on the go
  • Keystroke Preview – see what your visitors are likely to say before they finish typing

 

15. Smartsupp

Smartsupp - best live chat software for WooCommerce

Price: Extension is free to download. Requires a Smartsupp subscription.

  • Free plan for up to 3 agents
  • Standard Plan: $10 per month/agent
  • Pro Plan: $19 per month/agent

Compatibility: Magento 2

Takeaway: Smartsupp provides an excellent Magento live chat integration. Combining live chat and visitor tracking, Smartsupp is a powerful tool for providing customer support.

Key Features:

  • Customizable chat window
  • Canned responses
  • Visitor tracking
  • Automatic responses
  • Set offline hours
  • Multi-language support

 

Wrapping Up

With the above list, you should be able to find the perfect Magento live chat integration for your website. If you end up finding one you love (or if you think we forgot one) let us know in the comments below!

Digital Marketing Manager @LTVplus Actively participating in the digital marketing world for more than 5 years. Currently making sure that our website content is up-to-date and our blog is filled with actionable tips and advice for online retail businesses. Very passionate about dogs, topics on spirituality and Unicorns.

Ready to increase revenue and customer lifetime value for your business?

Leave a Comment