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6 Reasons a Shopify Live Chat App Is The Ultimate Sales Channel

How Shopify Live Chat is The Ultimate Sales Channel [+ 35 Best Tools in 2019]

E-commerce, Live Chat 23 min read

When we think of large online retailers, we often think of big brands like Amazon, eBay, and Walmart. However, if you add up all the sites that are using Shopify to run their store, Shopify actually ranks 3rd behind Amazon and eBay. Now, there are so many sites being run on Shopify, that it takes up 4.4% of all US retail e-commerce sales.

There are a few things that have made Shopify so popular among e-commerce merchants.

  • For starters, it’s easy to use. Anyone can have a fully operational site in just a few hours.
  • It’s also affordable and very customizable, so you can get your store to look just the way you want, all while staying within a budget.

However, building a Shopify store doesn’t guarantee success. You still have to find an audience and deliver a great experience to them.

Customer service will soon become more important to customers than the price or the product. According to American Express, 9 out of 10 customers will use their customer service experience to determine whether or not they will do business with a company. Clearly, if you are running a Shopify store, you need to focus on customer service.

There are a few challenges to providing great customer service. Customers don’t want:

  • To wait on hold
  • To repeat themselves
  • Slow response times
  • Or a lack of resolution
Source: Hubspot

If you want to avoid all these problems, you’ll want a live chat feature on your Shopify store. Live chat allows your customers to talk to someone from your business right away, so they can get their problems addressed or questions answered. But live chat is about more than just providing great customer service – it’s also the ultimate sales tool.

Is live chat effective?

Before you install a live chat feature on your store, you’re probably wondering if it’s actually effective.

79% of businesses say offering live chat has had a positive impact on sales, revenue, and customer loyalty. JD Power found that 42% of customers choose live chat as their preferred customer service channel. Click To Tweet

But that’s not all:

  • 77% of customers won’t make a purchase on a website unless it has a live chat feature
  • 63% of customers are more likely to return to a website with live chat
  • And finally, visitors who use live chat on your site are worth 4.5 times more than those who don’t.

If you’re looking for an effective sales and customer service tool, you can’t do much better than live chat.

 

6 Reasons a Shopify live chat app is a must-have tool

1. Save costs thanks to a well-trained support team

The biggest reason to add a live chat app to your Shopify store is the cost-efficiency. Without a live chat app, you need to hire a team of support agents that can handle support through email and over the phone. The costs for this include finding the right employees, training them to work within your business, paying their salaries, and providing benefits. Not to mention the office space you will need to accommodate everyone.

The more affordable alternative is to use a live chat app and let someone else run it for you. For example, LTVplus provides live chat agents that can monitor your chat app 24/7 and in multiple languages. We’re also experts when it comes to popular live chat apps like LiveChat, ZenDesk, Re:amaze and HelpCrunch, so we can ensure you get the most out of your app. This frees up your team to focus on other things, while still providing amazing customer service right through your Shopify website. To learn more, visit our guide on why you should outsource your customer service.

Some businesses decide that they want to offer additional customer support options beyond live chat. But even if you still want to provide email and phone support beyond your live chat app, live chat will remove a significant workload from these other channels. This means you won’t have to hire as many people or work them for many hours, which will still save you money.

2. Provide fast assistance

Customers love live chat support because it provides them with quick assistance. Gone are the days where a customer would have to call up a phone support hotline, wait for an hour for an available agent, and then try to get their problem resolved. Now they can get their questions answered, or problems solved, all within a matter of minutes, right from the website they were already browsing.

The key to providing this fast assistance is to not only offer live chat, but to make it readily available at all times. You can do this by having an around-the-clock team in place ready to answer questions or make use of a chatbot. Chatbots provide pre-written answers based on the questions they receive, ready to provide support when your agents are unavailable. By combining the two, your customers are never more than a few minutes away from a great customer service experience.

3. Opportunity to upsell and cross-sell

A great thing about using a live chat app on your Shopify store is the ability to make more sales. Upselling is when you persuade a customer to purchase a more expensive or upgraded version of a product they’re considering. Cross-selling, on the other hand, is when you convince a customer to make additional purchases that are related to what they’re considering. Both of these methods result in generating more revenue and they’re easy to do with a live chat app.

For example, let’s say your Shopify store sells computer equipment. A customer visits your store, then starts a live chat session to ask about a specific desktop computer. During this discussion, your live chat agent could do one of two things to generate more revenue. They could mention that you actually have a newer model of that desktop, and it only costs a little bit more. Or, they could talk about some other great products you have that go along with that desktop computer, such as monitors or keyboards.

Your live chat agents are perfectly placed to generate additional or larger sales. They can discuss with the customers what they are looking for, suggest other products that the customer might not have considered, and provide more information as necessary. Customers might scroll past the “Related Products” section of your store, but they’ll have a harder time ignoring the suggestions if they happen in the middle of a conversation.

4. Personalized experience

Now, more than ever, customers want a personalized experience. 91% of customers say they want to shop from brands that provide personalized offers.

80% of customers are more likely to shop from a brand if they offer a personalized experience. Click To Tweet

Customers want offers that are tailored to their previous purchases, currency options that are available in their country, and much more. There are many ways to personalize the experience for your customers, one of which is your live chat app.

When a customer starts a live chat session, your live chat agent can address them by name. They can also look up their previous chat history or purchases and use this information to provide a better experience. Live chat also lets you provide one-on-one help to your customers, making them feel more valued.

5. Learn more about your customers

The next major advantage of a live chat app on your Shopify store is that it will allow you to learn more about your customers. For example, if you were to receive hundreds of inquiries about a specific product, this would tell you that there is high interest in that product and that you are not providing enough information about it on your website.

Or maybe your customers reach out to you to tell you that they’re having trouble using your website on their mobile device. From their feedback, you would learn that you need to update your design to better suit your mobile users.

The more information you can gather from your customers, the better decisions you can make. With more data, you can figure out which products are the most popular, what common issues your customers are having, the most popular time customers are browsing your site, and the types of people who are buying your products. Live chat agents can record all this information and pass it on to the relevant departments, who can then implement changes.

6. Your competitors are using It

Finally, if you’re still not convinced that you need a live chat app on your Shopify store, here’s one more reason to consider – your competitors are likely already using it. This is evidenced by the fact that the live chat software market is expected to grow to $997 million by 2023, up from $590 million in 2016.  If you’re not using a live chat app, and your direct competitors are, they are receiving all the benefits mentioned above while you’re still missing out. The longer you wait to catch up, the further ahead of you they will pull.

There are over 800,000 Shopify stores alone, let alone other eCommerce platforms. This means that no matter what niche you are in, you are going to have some competitors. To make sure that customers are choosing you rather than someone else, you need to give yourself every possible advantage. Installing a live chat app will either allow you to keep up with your competitors if they’re already using one, or help you pull ahead if they’re not. Either way, it’s a smart decision.

 

How do I add live chat to Shopify?

Adding live chat to your Shopify store is typically easy. All you need to do is find a tool that provides the features you’re looking for, then follow their simple instructions. Sometimes it’s as simple as clicking the “Add App” button in the Shopify app store, and other times the provider will have more specific instructions. 

Below is a list of the top 35 live chat apps for Shopify. No matter what sort of features you’re looking for, or budget you’re operating under, you’re sure to find a live chat app that suits your needs. 

Live chat for Shopify stores: the 35 best apps to consider

1. Zendesk’s Zopim chat 

 

Price: Free to download. Requires a subscription to the ZenDesk Chat Team plan or higher. More details on ZenDesk’s pricing located here

Takeaway: ZenDesk is a popular name in Shopify live chat apps when it comes to comprehensive customer service. A part of this package, which you can purchase separately, is a live chat feature that has all the important tools you’ll want. 

Key Features:

  • Talk to multiple customers at once
  • Proactive engagement with triggers
  • View customer data, such as order history and shipping information
  • Easy to add to your Shopify store

If you’re interested in learning more about ZenDesk, or how to add it to your Shopify store, the ZenDesk experts at LTVplus are here to help. 

 

2. Tidio Live Chat

tidio live chat

Price: 3 pricing plans available, including:

  • Free plan
  • Communicator Plan for $15/month + $10 for each additional operator
  • Chatbot Plan for $15/month

Takeaway: With over 700 reviews averaging 4.8/5 stars on the Shopify app store, Tidio live chat Shopify is a top choice for your live chat software. It has everything you need to talk to your customers, all at an affordable price. 

Key Features:

  • Chat with users both on your website and through Facebook Messenger
  • Use chatbots to automate conversations
  • Quick setup
  • Customer tracking
  • Adjustable widget color scheme

 

3. Tawk.to 

tawk live chat

 

Pricing: Free

Takeaway: When it comes to a Shopify live chat app free, many apps have premium versions, but Tawk.to is completely free for all users. You get many of the premium features found in other live chat apps, but without the price tag. 

Key Features:

  • Real-time customer monitoring
  • Chat triggers
  • Ticketing system
  • Customizable widget

Note: At the moment, Tawk.to is unavailable on the Shopify app store. However, you can add Tawk.to to your Shopify store by logging into your Tawk.to dashboard and copying the widget code. 

 

4. Olark

olark shopify live chat

 

Pricing: Olark has the following pricing subscriptions available:

  • $17 per month/agent, if you pay monthly
  • $15 per month/agent, if you pay yearly
  • $12 per month/agent, if you pay every 2 years

Takeaway: Olark is a Shopify live chat tool that comes with plenty of premium features designed to make customer service more efficient. It integrates well with popular tools and offers additional PowerUps to take your live chat to another level. 

Key Features:

  • Integrates with popular tools such as HubSpot, MailChimp, SalesForce and Google Analytics
  • Tools to manage large chat teams
  • Custom chat forms
  • Flexible PowerUps, so you only pay for the features you need
  • Chat automation

Note: To install Olark on your Shopify store, you will need to follow their Manual Installation instructions found here

 

5. Gorgias

Gorgias shopify live chat

Price: After a 7-day free trial, the following pricing options are available:

  • Basic Plan: $60/month
  • Pro Plan: $200/month
  • Advanced Plan: $500/month

Takeaway: Gorgias is another highly rated app among the best live chat software for websites powered by Shopify. Combining live chat with other customer support tools, it has everything you’ll need to improve your customer’s experience. 

Key Features:

  • View customer support requests from multiple channels in one location
  • Perform advanced actions – like delivering refunds – straight from the live chat window
  • Provide automated support with chatbots
  • View and track customer data

 

6. Facebook Chat – Live Chat 

facebook shopify live chat

 

Price: The following pricing plans are available:

  • Free plan
  • Starter plan for $4.99 per month
  • Pro plan for $11.99/month
  • Advanced plan for $49.99/month

Takeaway: Facebook Messenger is a popular app for many people, and now you can bring it right to your website. With this Shopify Facebook live chat tool, your users can interact with your business using a powerful tool they are already used to. 

Key Features:

  • Use Facebook Messenger to interact with your customers
  • Chat triggers to initiate conversations
  • Automated welcome messages
  • Customization options

 

7. Live Chat

shopify live chat

 

Pricing: Live Chat has a 30-day free trial, then several pricing plans after that:

  • Starter Plan – $16/month/agent
  • Team Plan – $33/month/agent
  • Business Plan – $50/month/agent
  • Enterprise – Custom pricing

Takeaway: When looking for the best live chat for Shopify, you have to consider Live Chat. Although a little on the pricier side, Live Chat packs a powerful punch that makes it worth the cost. 

Key Features:

  • Integrates with popular tools such as HubSpot, Google Analytics, Facebook, and more
  • Live chat triggers to initiate conversations
  • Widget customization
  • Ticketing system
  • Chat histories
  • Customer tracking

For more information on using Live Chat on your Shopify store, contact our Live Chat experts

 

8. Live Agent

shopify live agent

 

Pricing: After a 14-day free trial, users must subscribe to one of the following two plans:

  • A Ticket + Chat plan for $29/month/agent
  • An All-Inclusive plan for $39/month/agent

Takeaway: Live Agent is a well-respected Shopify customer service live chat tool, but there are a few drawbacks. If you don’t mind the somewhat expensive pricing options, and they’re slightly difficult Shopify-integration process, then you’ll be rewarded with a great Live Chat tool with plenty of features. 

Key Features:

  • Proactive chat triggers
  • Chat window docking
  • View all online visitors in real-time
  • Customer tracking
  • Chat button animations

 

9. Pure Chat

shopify pure chat

Pricing: Pure Chat has the following pricing options:

  • Free plan
  • Growth plan – $49/month
  • Pro plan – $99/month

Takeaway: If you’re looking for a Shopify live chat app free, then take a long look at Pure Chat. You’ll need to pay for a subscription if you want more advanced features, but their free plan comes with unlimited chats and can be used by up to 3 agents at once. 

Key Features:

  • Great customization options for your chat widget
  • iOS and Android mobile apps
  • File transfers
  • Canned responses for quicker service
  • SMS notifications
  • Visitor tracking and data

 

10. Freshchat

 

freshworks

 

Pricing: Freshchat as a 30 day trial on all of its plan. After that, the pricing options are as follows:

  • The Sprout Plan: Free
  • Blossom Plan: $15/month/team member
  • Garden Plan: $24/month/team member
  • Estate Plan: $39/month/team member
  • Forest Plan: $79/month/team member

Takeaway: The next entry for the best Shopify live chat app is Freshchat. Freshchat combines a wide range of pricing options with a comprehensive list of features that will make it suitable for many different types of businesses. 

Key Features:

  • Live chat triggers
  • Manage email campaigns
  • Chatbots
  • Visitor data
  • Helpdesk integration

 

11. Smartsupp

smartsupp

 

Price: Smartsupp has the following pricing plans available:

  • Free plan
  • Standard plan for $10/month/agent
  • Pro plan for $19/month/agent

Takeaway: In addition to their Shopify live chat free option, Smartsupp also offers two other affordable pricing options. This makes it a great option for your Shopify live chat app, even before you take into account their great features. 

Key Features:

  • Chat window customization options
  • Customer overview, including Location, Contact Info, and Operating System
  • Mobile apps for iOS and Android devices
  • Automatic messages

 

12. Drift

shopify drift chat

 

Pricing: Drift has several pricing options available, depending on your needs. They are:

  • Free plan
  • Standard plan – $50 per month
  • Pro plan – $400 per month, billed annually
  • Premium plan – $1,500 per month, billed annually

Takeaway: Drift is a great live chat on Shopify app, but it comes with a heavy price tag. However, there is a Free plan that you can use indefinitely if you want to see if Drift is right for you. 

Key Features:

  • Chatbots
  • Customer data and tracking
  • Account-based marketing
  • Integrates with popular tools such as Salesfroce, Marketo, and HubSpot

 

13. Intercom

intercom live chat

 

Pricing: Intercom has different pricing models, based on which of their products you’re interested in. For live chat, you’ll need the Acquire package, which has the following options available:

  • The Essential package for $87 per month
  • The Pro package for $153 per month
  • A Premium package with custom pricing

More information on all their different packages can be found here

Takeaway: Intercom works best when you make use of all its products, but it can be used as a live chat tool alone. The best chat for Shopify stores will have many of the same features you’ll find on Intercom. 

Key Features:

  • Messaging campaigns
  • The route leads to the right sales reps
  • Live customer data
  • Chatbots

 

14. Chatra.io

chatra shopify live chat

 

Pricing: Chatra.io has two pricing options:

  • A Free-forever plan
  • A Paid plan at $15 per month/agent

Takeaway: An affordable Shopify live chat customer support tool, Chatro.io offers a great list of features at a reasonable price. It’s also received an almost perfect score on the Shopify app store. 

Key Features:

  • Real-time visitor list
  • Integrate with Facebook Messenger
  • Group chats
  • Chat triggers
  • Works on Windows, Mac, Android and iOS devices

 

15. Re:amaze

reamaze shopify live chat

Pricing: There are 3 pricing options for Re:amaze

  • Basic – $20 per month/agent
  • Pro – $40 per month/agent
  • Plus – $60 per month/agent

Takeaway: Receiving a perfect review rating on the Shopify app store, Re:amaze is a great Shopify app for live chat. All the basic features you want at an affordable price – and there’s even a 14-day free trial so you can test it out. 

Key Features:

  • Multi-channel customer service
  • Chatbots
  • Access Shopify order history within the chat app
  • One account can operate multiple Shopify stores

Interested in using Re:amaze on your Shopify store? Let out Re:amaze experts provide you with more information and help you get started. 

 

16. Formilla

formilla live chat

 

Pricing: Users have 3 pricing options to choose from.

  • A Free plan
  • A Premium plan for $11.99 per month
  • A Premium Plus plan for $19.99 per month

Takeaway:Formilla is an easy way to get live chat on Shopify store. It’s easy to install and use, and comes with some great advanced features in the premium subscriptions. 

Key Features:

  • Works with Android and iOS devices
  • Real-time visitor monitoring
  • Custom chat triggers
  • File sharing
  • See when a user/agent is typing

 

17. Jivo Chat

jivo live chat

 

Pricing: There are two pricing options to use Jivio:

  • A Basic version, which is Free
  • A Professional version, which starts at $30 per month

Takeaway: When looking for live chat on Shopify store, Jivio is a decent choice. It offers a free plan for up to 30 agents, making it great for businesses that want a lot of agents and don’t need more advanced features. 

Key Features:

  • Mobile app
  • Group chats with multiple agents
  • Multichannel support, including email, phone and Facebook
  • Visitor tracking
  • Chat triggers

 

18. HelpOnClick

help on click

 

Pricing: HelpOnClick has two pricing plans available for their live chat app:

  • A Starter plan for $12 per month/user
  • An Advanced plan for $19 per month/user

Discounts are available if you sign up for quarterly or yearly plans, rather than monthly. 

Takeaway: HelpOnClick makes it easy to add live chat to Shopify. However, their lack of a free option will make it difficult for some smaller companies to use them. 

Key Features:

  • Chat window customization
  • Visitor monitoring
  • Chatbots
  • Integrate with social media accounts
  • Review chat histories at any time

 

19. Comm100 

comm100 live chat

 

Pricing: Comm100 has 3 pricing options for their live chat tool:

  • Team plan for $29 per month/agent
  • Business plan for $49 per month/agent
  • Enterprise plan with custom pricing

Takeaway: This Shopify live chat plugin is ideal for any business that really wants to go above and beyond with their customer service. By being able to video chat or desktop share with your users, you can provide a more advanced customer service experience. 

Key Features:

  • Pre-chat surveys
  • Track customer behaviors
  • Audio and Video chat
  • Remote browser control

 

20. Kayako 

kayako live chat

 

Pricing: There are 3 pricing options available for Kayako

  • Inbox plan – $15 per month/agent
  • Growth plan – $30 per month/agent
  • Scale plan – $60 per month/agent

Takeaway: Any list of the best live chat for e-commerce has to include Kayako. With a ton of available integrations, multi-language support, and custom reporting, Kayako is a strong contender. 

Key Features:

  • Integrate into your own mobile apps
  • Email notifications
  • Chat window customization
  • Personalized chat triggers
  • Multi-language support

 

21. Zoho SalesIQ 

salesIQ live chat

 

Pricing: There are 4 pricing subscription options for Zoho SalesIQ:

  • A Free plan
  • A Basic plan for $17 per month
  • A Professional plan for $53 per month
  • An Enterprise plan for $116 per month

All plans are billed annually.

Takeaway: With Zoho SalesIQ, one of the best live chat apps for Shopify, you can easily track and engage your visitors. It’s easy to install and has several pricing options available, making it ideal for a wide range of businesses. 

Key Features:

  • See your visitors location and footprint around your site
  • Personalized chat window
  • Automatic chat translations
  • Screen sharing
  • Chat triggers

 

22. Help Crunch

 

Pricing: Help Crunch has two pricing options and an additional Enterprise plan:

  • A Standard plan for $15 per month/agent
  • A Premium plan for $25 per month/agent
  • An Enterprise plan with custom pricing

Discounts are available if you switch to an Annual plan instead of Monthly. 

Takeaway: If you’re looking for free live chat software for Shopify, Help Crunch isn’t the solution. However, there is a 14-day free trial so you can test out its numerous features before deciding if it’s for you. 

Key Features:

  • Pre-chat forms
  • Integrated Help Desk
  • Widget Customization
  • Online status indicator
  • Visitor data and tracking

For more information on using Help Crunch, let the Help Crunch experts at LTVplus guide you. 

 

23. Crisp 

Crisp - live chat support for WooCommerce website

 

Pricing: Crisp has 3 pricing plans available:

  • Free plan
  • Pro plan for $25 per month
  • Premium plan for $95 per month

Takeaway: Crisp aims to make Shopify live chat support more personable and fun. With built-in features like games and GIFs, it’s a great tool for any Shopify site. 

Key Features:

  • Chat triggers
  • GIFs and video messaging
  • Connect to social networks like Facebook Messenger and Twitter
  • Keep users entertained with CrispyBird – a game for when you’re offline

 

24. ProProfs Chat

proprofs live chat

 

Pricing: ProProfs has numerous pricing models available:

  • Free plan
  • Bronze plan – $9 per month
  • Silver plan – $19 per month
  • Gold plan – $39 per month
  • Enterprise plan – $199 per month

Discounts available if you go with annual billing.

Takeaway: ProProfs offers excellent Shopify live chat integration and plenty of pricing models to fit a wide range of companies. Some of the best features though are only available at the higher-priced plans. 

Key Features:

  • Proactive chat triggers
  • Co-browsing feature
  • Pre-chat surveys
  • Chat transcripts

 

25. Acquire.io

Acquire.io - WooCommerce and WordPress live chat plugin

 

Pricing:  Acquire.io only has two pricing options available:

  • Team plan – $50 per month/agent
  • Enterprise plan with custom pricing

Takeaway: Acquire.io can provide you with live chat on Shopify, but at a cost. Since there are only two pricing options, many will find that Acquire.io does not fit their budgets. However, there is a free trial if you’d like to test it out first. 

Key Features:

  • Proactive chat based on customer behavior
  • Modern user interface
  • Customizable chat widget
  • Group messages

 

26. REVE Chat

reve live chat

 

Pricing: There are 3 pricing plans available:

  • A Standard plan for $13.50 per month/agent
  • An Advanced plan for $22.50 per month/agent
  • An Enterprise plan for $45 per month/agent

There are also discounts if you go with annual billing

Takeaway: REVE chat is another Shopify live chat integration that offers some great features at affordable rates. There aren’t a lot of pricing options, but the two available should cover many businesses. 

Key Features:

  • Co-browsing
  • Video and voice calls
  • Multi-channel support
  • Screen sharing

27. Podium

podium live chat

 

Pricing: Custom pricing only. Visit this page for more information. 

Takeaway: Without Podium releasing their pricing information on their website, it’s hard to know if it’s worth the cost. However, there are some great features with Podium, so if you’re interested in adding it to your Shopify website, it’s worth checking out. 

Key Features:

  • Multi-channel support
  • Mobile and desktop apps
  • File transfers
  • Auto responses

28. ChatNox

chatnox live chat

 

Pricing: Chatnox has 3 pricing options available:

  • Free plan
  • Standard plan for $9.99 per month
  • Premium plan for $19.99 per month

All plans are paid annually. 

Takeaway: Chatnox makes it easy to get a live chat app in Shopify. Pricing is affordable, and there are some great features available even at the Free level. 

Key Features:

  • Easy to use interface
  • Real-time visitor tracking
  • Customizable chat widget
  • Chat triggers
  • Android and iOS apps

 

29. Customerly

customerly live chat

 

Pricing: 4 pricing plans exist if you’d like to use Customerly

  • Basic plan – Free
  • Startup plan – $24 per month
  • Pro plan – $79 per month
  • Enterprise plan – starting at $129 per month

Takeaway: Competitively priced and packed with features, Customerly is another worthy addition to consider when looking for Shopify live chat software. 

Key Features:

  • Intuitive dashboard
  • Customizable chat widget
  • Chat triggers
  • Typing previews
  • Group chats
  • Multi-language support

 

30. SnapEngage

snap engage

 

Pricing: SnapEngage offers 3 pricing plans, all billed annually:

  • Essentials plan: Starting at $16 per month/user
  • Professional plan – Starting at $26 per month/user
  • Enterprise plan – Starting at $40 per month/user

Takeaway: This Shopify live chat software for a website is affordable and has some great features, but unfortunately lacks a free option. There is a free trial, but if you’re looking for a free Shopify live chat app, this isn’t it. 

Key Features:

  • Omnichannel support, including SMS, Twitter and Facebook Messenger
  • Chat triggers
  • Integrates with popular CRMs such as Salesforce, HubSpot and ZenDesk
  • Comprehensive reporting and analytics

 

31. JumpLead

jumplead live chat

 

Pricing: JumpLead has 4 pricing options, which include other tools besides live chat:

  • Solo plan – $49 per month
  • Starter plan – $99 per month
  • Pro plan – $199 per month
  • Enterprise – $299 per month

Takeaway: If you just want Shopify live chat software for business, there are more affordable options. But if you want more tools besides live chat, such as CRM and lead generation tools, then take a long look at JumpLead. 

Key Features:

  • Follow up chat conversations with email messaging
  • Group chat
  • Chat triggers
  • Visitor tracking and data

 

32. HappyFox Chat

happy fox live chat

 

Pricing: There are 3 pricing plans available:

  • Mighty plan – $39.99 per month/agent
  • Fantastic plan – $59.99 per month/agent
  • Enterprise plan – $114 per month/agent

Discounts available if you go with annual billing. 

Takeaway: HappyFox is on the upper end when it comes to Shopify live chat software prices, but it’s justified. There most basic plan includes some great advanced features, making it comparable to other live chat apps on this list. 

Key Features:

  • Chat triggers
  • Canned responses
  • Unlimited concurrent chats
  • Widget customization options
  • Mobile apps for Android and iOS devices

 

33. Userlike

userlike live chat

 

Pricing: UserLike has 5 pricing options available, including:

  • Free plan
  • Team plan for €29 per month
  • Corporate plan for €99 per month
  • Business plan for €299 per month
  • Flex plan with custom pricing

Takeaway: Userlike is a great Shopify live chat solution. Available all over the world, Userlike combines affordable pricing with great customization options to get exactly the live chat tool you’ve been looking for. 

Key Features:

  • Operator groups – users can choose which department they want to talk to
  • Custom design options
  • Customer profiles
  • CRM integrations such as HubSpot, Slack, Pipedrive, and ZenDesk

 

34. BirdEye

birdeye live chat

 

Pricing: BirdEye provides custom pricing. For more information, you can request a quote from them here

Takeaway: BirdEye is a live chat service provider for Shopify, but it also offers a lot more. If you want something that comes with other tools, such as business listing, social media management, and customer support ticketing, you should request a quote from BirdEye. 

Key Features:

  • Chat customization options
  • Chat notifications
  • Integrates well with their other lead generation products
  • Choose which pages to display live chat feature

 

35. Combidesk 

combidesk live chat

 

Pricing: $5 per month. External charges may apply. You can learn more about Combidesk pricing here

Takeaway: Finally, our last online live chat software for Shopify is from Combidesk. While it doesn’t have the most extensive features, it does integrate well with other apps and comes at an affordable price, making it worthy of consideration. 

Key Features:

  • Live visitor monitoring
  • Chat widget customization
  • Integrate Shopify data into your dashboard

Answer customers either through a desktop or mobile device.

 

Wrapping up

If you want to improve customer experience and generate more sales, it’s essential that you install a live chat app on your Shopify store. These apps are affordable (and in some cases free), easy to use, and provide too many benefits to pass up. Take some time to find the best live chat app for your Shopify store, then once you have it up and running, you can start receiving all the benefits it provides for a long time to come.

Digital Marketing Manager @LTVplus Actively participating in the digital marketing world for more than 5 years. Currently making sure that our website content is up-to-date and our blog is filled with actionable tips and advice for online retail businesses. Very passionate about dogs, topics on spirituality and Unicorns.

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