# LTVplus

> White-label technical services for MSPs — help desk, NOC, SOC, Microsoft 365/Azure and network engineering, delivered under the MSP's brand from business hours to 24/7.

LTVplus is a technical services partner for managed service providers. Its engineers work inside the MSP's own PSA, RMM, documentation and security tools, follow the MSP's runbooks and SLAs, and answer clients as the MSP. Services are priced per service and coverage level. LTVplus is ISO 27001 and SOC 2 certified.

## MSP services

- [IT help desk outsourcing for MSPs](https://www.ltvplus.com/msp-help-desk-outsourcing/): White-label IT help desk outsourcing for MSPs. Outsourced Tier 1–2 help desk services that work inside your PSA and RMM, resolve tickets under your brand and escalate by your runbooks.
- [Tier 3 support and project engineering for MSPs](https://www.ltvplus.com/tier-3-support-and-projects/): Senior engineers for MSP escalations and projects: migrations, client onboarding and offboarding, server and network work, delivered white-label.
- [Managed NOC services for MSPs](https://www.ltvplus.com/noc-services-for-msps/): Outsourced network operations center services for MSPs. White-label NOC as a service: 24/7 RMM alert triage, incident response and escalation inside your tools.
- [Patch management and backup monitoring for MSPs](https://www.ltvplus.com/patch-management-services/): Outsourced patch management, RMM hygiene and backup verification for MSPs. Policies, failed-patch remediation, BDR checks and restore tests, white-label.
- [SOC as a service for MSPs](https://www.ltvplus.com/soc-services-for-msps/): White-label SOC as a service for MSPs. Managed SOC analysts triage EDR and SIEM alerts, investigate threats and contain incidents inside SentinelOne, CrowdStrike, Huntress and more.
- [Microsoft 365, Azure and Intune management for MSPs](https://www.ltvplus.com/microsoft-365-azure-management/): White-label Microsoft 365, Azure and Intune administration for MSPs: tenant management, Entra ID, Conditional Access, device enrollment and licensing.
- [Network engineering services for MSPs](https://www.ltvplus.com/network-engineering-services/): White-label network engineers for MSPs: firewall, switching, Wi-Fi and VPN configuration, troubleshooting and documentation across your client sites.
- [White-label IT support for MSPs, 24/7](https://www.ltvplus.com/white-label-it-support/): White-label IT support for MSPs: help desk, NOC, SOC, cloud and network engineering delivered under your brand, inside your tools, business hours to 24/7.
- [Pricing](https://www.ltvplus.com/pricing/): Service-plan pricing for help desk, NOC, SOC, patch and backup, Microsoft 365/Azure and network engineering.

## Company

- [LTVplus — white-label technical services for MSPs](https://www.ltvplus.com/): Help desk, NOC, SOC, Microsoft 365/Azure and network engineering for MSPs, delivered inside your PSA and RMM, under your brand.
- [About LTVplus](https://www.ltvplus.com/about-ltvplus/): We build the teams that keep the world’s IT running. What started as a customer service company became something bigger: the managed technical support partner
- [Contact Us](https://www.ltvplus.com/contact-us/): Have a question or need a quote? We’d love to hear from you.Drop us an email at hello@ltvplus.com or fill in the form. Mailing Address:1032
- [LTVplus Case Studies](https://www.ltvplus.com/case-studies/): LTVplus Case Studies Learn how businesses of all sizes increase their Customer Lifetime Value with world-class customer service outsourcing, cart abandonment recovery and failed pa…
- [LTVplus Partner Program](https://www.ltvplus.com/partner-program/): LTVplus Partner Program Join forces with us for a successful partnership and start earning 5% commission for the first year. Drive growth for your business
- [Careers](https://www.ltvplus.com/careers/): Help Customers from Anywhere in the World Join a completely remote company that supports businesses from all over the world. At LTVplus, we are always
- [AI Readiness Test](https://www.ltvplus.com/ai-readiness-test/): Don’t see the role you need? Get in touch and tell us about your challenges. We’re flexible and can fulfill various requirements. Contact us
- [Expanding with Confidence: Total Recon Auto Center’s Journey to Scaling Service While Keeping Their Unique Touch](https://www.ltvplus.com/case-studies/total-recon-auto/): Expanding with Confidence: Total Recon Auto Center’s Journey to Scaling Service While Keeping Their Unique Touch LTVplus Case Study Increase in outbound calls handled 0 % A steady …
- [Winback Engine](https://www.ltvplus.com/winback/): FOR MULTI-LOCATION FRANCHISES AND SERVICE CHAINS Your lapsed customers are a goldmine. Time to dial in. We dial. They rebook. You recover. 5x guaranteed ROI in 30 days $1,000 refun…
- [Amendment to the LTVplus Privacy Policy](https://www.ltvplus.com/amendment-to-the-ltvplus-privacy-policy/): Amendment to the LTVplus Privacy Policy Last updated: March 2026 This document serves as an amendment to the existing LTVplus Privacy Policy and the LTVplus Information Security Po…
- [Copy of Skill Assessment](https://www.ltvplus.com/copy-of-skill-assessment/): Skills Assessment Form – LTVplus Skills Assessment Form Please fill out this form so we can accurately match your experience and skills with our available roles. Thank you for subm…
- [Skill Assessment](https://www.ltvplus.com/skill-assessment/): Skills Assessment Form Please fill out this form so we can accurately match your experience and skills with our available roles. Thank you for submitting! We’ve received your asses…

## Blog categories

- [AI Readiness](https://www.ltvplus.com/ai-readiness/) — 19 articles
- [BFCM](https://www.ltvplus.com/bfcm/) — 9 articles
- [Chatbots](https://www.ltvplus.com/chatbots/) — 5 articles
- [Customer Service](https://www.ltvplus.com/customer-service/) — 170 articles
- [eCommerce](https://www.ltvplus.com/e-commerce/) — 54 articles
- [Globalization](https://www.ltvplus.com/globalization/) — 37 articles
- [Live Chat](https://www.ltvplus.com/live-chat/) — 12 articles
- [MSP](https://www.ltvplus.com/msp/) — 29 articles
- [News](https://www.ltvplus.com/news/) — 1 articles
- [Partnerships](https://www.ltvplus.com/partnerships/) — 1 articles
- [Recruitment](https://www.ltvplus.com/recruitment/) — 36 articles

## Recent articles

- [After-Hours Answering Service vs. Live Tier 1 Coverage: What Your MSP Clients Get at 2 a.m.](https://www.ltvplus.com/msp/after-hours-answering-service-vs-live-tier-1/): Compare an after hours answering service with a live Tier 1 help desk for MSPs. Learn how trained technicians improve resolution speed and client retention.
- [Staff Augmentation vs. Managed Services: Which Model Fits Your MSP's Support Gap?](https://www.ltvplus.com/msp/staff-augmentation-vs-managed-services/): Compare staff augmentation vs. managed services for MSPs: who directs the work, who owns the SLA, how pricing works, and when to switch.
- [MSP vs. MSSP vs. MDR: Which Security Model Should You Offer Your Clients?](https://www.ltvplus.com/msp/msp-vs-mssp-vs-mdr/): Compare MSP vs MSSP and MDR models for security services. Know what’s actually covered: monitoring, alerting, escalation, reporting, and what commonly isn’t.
- [MSP Staffing Ratios: A Tier 1–3 Sizing Guide For Your MSP](https://www.ltvplus.com/msp/msp-staffing-ratio/): There's no universal MSP staffing ratio that answers the question of how many technicians you need. Here's how to size your Tier 1–3 team.
- [Your First 90 Days: What Happens After You Sign With an Outsourcing Vendor?](https://www.ltvplus.com/msp/first-90-days-outsourcing-onboarding/): Here's a week-by-week look at the outsourcing onboarding process for MSPs: what your partner handles, what you own, and how to judge success by day 90.
- [MSP Client Retention Checklist: SLA Performance, Response Times, and Communication Cadence](https://www.ltvplus.com/msp/msp-client-retention-checklist/): MSP clients rarely leave over one ticket. Use this MSP retention checklist to catch slipping SLAs, slow responses, and silent accounts before renewal.
- [How MSPs Remove HR and Payroll from Support Staffing](https://www.ltvplus.com/msp/msp-staffing/): Most MSP outsourcing options still leave you running HR. Learn which model removes payroll, benefits, and staffing admin entirely, and how to switch.
- [Vendor Trial Periods and Pilot Programs: How to De-Risk MSP Outsourcing](https://www.ltvplus.com/msp/vendor-trial-period-pilot-program/): Discover how an outsourcing pilot program or vendor trial period reduces risk, protects client trust, and tests support vendors before long-term commitments.
- [How MSPs Win 24/7 SLA-Required Enterprise Deals](https://www.ltvplus.com/msp/how-to-win-msp-enterprise-contracts/): Enterprise contracts often demand a round-the-clock support guarantee before they sign. Here's how MSPs prove they can deliver one and win the deal.
- [Outsourcing Dedicated Account Management for MSPs: Who Owns What](https://www.ltvplus.com/msp/dedicated-account-management-outsourced/): A dedicated account manager owns your MSP's outsourcing relationship, from escalations to check-ins and QBRs. Here's what the role covers.
- [What to Look for in a NOC Partner for Your MSP: Alert Triage, Escalation, and Proactive vs. Reactive Monitoring](https://www.ltvplus.com/msp/noc-partner-evaluation/): Learn how to evaluate outsourced NOC partners with a structured framework. Explore alert triage, escalation processes, and proactive vs. reactive monitoring.
- [How Dedicated MSP Engineers Learn Your Clients: What ‘Not Shared’ Actually Means in Practice](https://www.ltvplus.com/msp/dedicated-not-shared-customer-support-for-msps/): Dedicated, not shared is a staffing claim, not a guarantee. See what it actually takes for an engineer to learn your clients and how to verify it.
- [What Should Be Inside the Customer Success Tech Stack for MSPs?](https://www.ltvplus.com/msp/msp-customer-success-tech-stack/): Explore customer success tools that align with MSP workflows. Learn how to build a practical tech stack for health scoring, reporting, and automation.
- [How to Offer Your MSP Clients a 24/7 SLA Without Staffing It Yourself](https://www.ltvplus.com/msp/24-7-sla-outsourcing/): Learn how MSPs offer a 24 hour SLA without hiring in-house. Explore the benefits of outsourcing 24/7 support.
- [8x5 to 24x7: A Realistic Timeline for Extending MSP After-Hours Break-Fix Support](https://www.ltvplus.com/msp/msp-after-hours-break-fix-support/): Still running break-fix or after-hours support? See the realistic timeline for moving your MSP to proactive, SLA-backed 24x7 coverage.
- [How to Evaluate Managed Helpdesk Pricing: Per-Ticket vs. Per-Specialist Models](https://www.ltvplus.com/msp/managed-helpdesk-pricing/): Compare managed helpdesk pricing models with LTVplus. Learn per-ticket vs per-specialist pros, hidden costs, and how to calculate your break-even point.
- [Can Your Clients Tell You Outsourced Support? A Guide to Seamless White-Label Delivery for MSPs](https://www.ltvplus.com/msp/white-label-it-support-services/): Explore the specific, fixable signs that reveal outsourced IT support to MSP clients and how to close each one for genuinely seamless white-label delivery.
- [2026 & 2027 MSP Conferences and Trade Shows: The Complete List](https://www.ltvplus.com/msp/msp-conferences-and-trade-shows/): A running list of 2026 & 2027 MSP conferences, trade shows, and roadshows worldwide. Dates, locations, fees, and links to register, all in one place.
- [Dedicated Tier 1-3 Engineers for MSPs: How Fully Managed Support Tiers Work and When to Add Them](https://www.ltvplus.com/msp/dedicated-tier-1-3-engineers-for-msps/): A working guide to tiered support coverage for Managed Service Providers and how Tier 1-3 engineers fit in with your existing team.
- [What a Fully Managed Outsourcing Model Actually Takes Off Your Plate](https://www.ltvplus.com/msp/fully-managed-outsourcing/): A fully managed outsourcing model covers more than staffing. See exactly what it takes off an MSP owner's plate, day to day.

## Podcast episodes

- [Ep.7: Modern Beauty Standards: How RoC Skincare turns customer expectations into exceptional CX](https://www.ltvplus.com/episode/how-roc-skincare-turns-customer-expectations-into-exceptional-cx/)
- [Ep.6: Outsourcing for specialized industries: How Total Recon is scaling smartly without losing quality](https://www.ltvplus.com/episode/outsourcing-for-specialized-industries-with-total-recon/)
- [Ep.5: CX foundations every brand needs in 2026: Support systems & AI automations for scaling businesses](https://www.ltvplus.com/episode/cx-foundations-ai-automations-for-scaling-businesses/)
- [Ep.4: Peak season support: Winning strategies to tackle BFCM and the holiday sales rush](https://www.ltvplus.com/episode/peak-season-support-bfcm-strategies/)
- [Ep.3: A quality assured customer experience: Why QA is the backbone of customer service excellence](https://www.ltvplus.com/episode/quality-assured-customer-experience/)
- [Ep.2: The New Rules of Customer Experience: How AI Automation is Changing the Game for eCommerce Businesses](https://www.ltvplus.com/episode/new-rules-of-customer-experience/)
- [Ep.1: Love and great CX: How managers can build relationships that last](https://www.ltvplus.com/episode/ep-1-love-and-great-cx-how-managers-can-build-relationships-that-last/)