Scaling Customer Experience Within eCommerce
Join us for a LinkedIn Live conversation with
GQ Fu, Sophia Malina and Gabe Larsen.
10:00 AM EST, December 2nd, 2021
Overview
Businesses are increasingly recognizing the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth. But how exactly do you achieve all at once, while improving your CX?
Scaling customer support for an ecommerce business is a real challenge.
During this LinkedIn Live, you’ll learn how to improve:
- Customer loyalty
- Customer retention
- Customer lifetime value
We will also cover such important aspects as omnichannel strategy, personalization, customer journey mapping, subscription model, live chat, and chatbots.
Speakers
GQ is passionate about customer success. He helps increase the Customer Lifetime Value of online businesses by providing omnichannel customer support outsourcing and failed payment recovery services in any time zone and language.
He has extensive experience in running and managing remote teams, with LTVplus being a 100% remote customer service outsourcing company that is spread out across the world.
Sophia manages many of Unbabel’s top-tier customers in the US, including Microsoft, Facebook, Take-Two Interactive, and Shopify.
She has been with Unbabel for over 3 years, helping to build Unbabel’s customer success strategy from the ground up and ensure that our customers reach their aims of optimizing multilingual support.
Gabe leads Kustomer’s worldwide marketing efforts, including advertising, brand, communications, demand, and digital.
Gabe has never been a typical marketing leader and the numbers and achievements show it. If Gabe is not creating marketing strategies, partnering with sales people to close a deal, producing content to build pipeline, or pioneering new marketing and sales approaches, you’ll find him at home playing with his four boys, at the nearest karaoke bar pretending he’s on America’s Got Talent.
Learn how you can scale your business through great Customer Experience
10:00 AM EST, December 2nd, 2021
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