A customer success platform that will help you generate more leads and increase your sales conversion rate.
Trust the LTVplus team of trained agents to set up and take care of all incoming live chat requests.
On HelpCrunch, all communication with your customers is in one place. You can reach out to your customers through different channels — chat, email, and the in-app messenger.
All that will be compiled in one single thread, so you can track all your interactions with a customer.
With Live Chat 2.0, you can customize a live chat widget to better represent your company and brand. Use different colors and add a logo, and most importantly, optimize it for multi-language markets.
There is an option to add a pre-chat form that your client has to fill before starting a chat with an agent. Turn that on and start generating leads.
If your team is offline, you can choose to add a form in the live chat widget that will collect all the necessary data of your customers so you can get back to them once you are back online.
There is an option to toggle an automatic CSAT rating prompt that shows up for customers right after the chat is closed. It’s useful to have this option turned on because it will give you an opportunity to find out how satisfied your customers are so you can make the necessary adjustments accordingly.
Setting up your business for success with an appropriate customer success platform is the first step.
The second and most important step — having expert live chat agents that can take care of every situation that comes up.
Quick support is a must in today’s modern age. Since switching to Helpcrunch, we’ve noticed a much higher conversion rate and happier customers.