Increase Ecommerce Sales and Customer Satisfaction with Dedicated Customer Service Outsourcing
Support the growth of your ecommerce brand with highly-trained dedicated customer service teams that are available for your customers in any time zone and language.
Why dedicated agents?
The only way to provide the best customer service is to know your business inside-out.
Dedicated customer service agents live and breathe your brand. They understand your mission and represent your business in the best possible way. They reinforce your brand’s image to help grow your business.
Our approach is supported by our three uniques
Increasing your Customer Lifetime Value is always the main goal when we work together.
We help increase sales and abandoned cart recovery to help drive your business growth.
Highly-Trained Dedicated Agents
Every customer service agent undergoes extensive training before they are assigned to your account.
Agents assigned to your brand work only for your brand. 100% dedication means 100% focus.
Consultations & Playbooks
Our Customer Success Manager will provide optimization strategies to ensure your contact center is a profit center.
We implement playbooks based on our clients’ success stories to help you achieve your business goals with customer service.
Benefits of customer service outsourcing with LTVplus
Delivering the best customer experiences is one of the main factors that turns your contact center into a profit center.
Taking great care of your customers will help increase your Customer Lifetime Value, ensuring the growth of your sales and retention rates.
The departments that support your team
Your point-of-contact is a Customer Success Manager who helps as a consultant. Our Customer Success department brings together the best practices we have to make sure we always help you and your customers achieve success.
We evaluate team performance and suggest optimizations to improve customer experience.
Training & Quality
Our Training & Quality Departments will work with you from the beginning to create all training content, training plans, documentation, and quality assurance guidelines. They review the transcripts to make sure we are delivering great customer experiences always.
We perform audits and coaching sessions to help your agents succeed with your brand.
Operations & HR
Our Operations and HR departments ensure you have the right agents and team support in place to succeed. We keep your team up-to-date with the latest news. To make sure we achieve your business goals, we generate reports to analyze and optimize. We use the data collected to improve and get us closer to your business goals.
Turn your contact center into a profit center.
Get the customer service team you need to accelerate your brand’s growth.
We build and manage them for you so you save time and money on recruitment and training.