LTVplus Case Studies
Learn how eCommerce brands increase their Customer Lifetime Value with world-class customer service outsourcing, cart abandonment recovery and failed payment recovery.
How Bully Max achieved 120% increase in customer support revenue
Working with LTVplus has been one of the best business decisions I’ve made to date. Initially, our company offered 9-5, M-F support, and our internal team struggled to provide the support that was needed to retain customers. LTVplus made it possible for us to offer 24-7 customer support and helped provide the best possible customer support.
After we started working with LTVplus, our customer support revenue increased by over 120%. If you’re not working with LTVplus, you’re leaving money on the table.
Matthew Kinneman
CEO and Founder
How Commission Hero maintained high quality customer service and low response time
The LTVplus team is amazing. Their representatives are very professional, accommodating and quick to learn and support new products. Response times to our high volume queue are very fast. They are always on board to help with other tasks anytime we need them. The representatives are very thorough in their jobs and make sure they review all materials and present any issues they find quickly.
Stephanie Pearson
Customer Support Manager
How Divbrands hit $600k revenue with live chat managed by LTVplus
We particularly appreciated the flexibility LTVplus gave us with regards to managing our customer support volume, both on emails and chat. Their professional team has been particularly helpful around our peak periods, which allowed us to eliminate backlog and maintain a high level of customer satisfaction throughout the year.
LTVplus’ support was a precious addition to our business.
Daniel Aksioutine
Head of Operations and Business Development
How LTVplus helped Caseproof recover over $100k of lost revenue
Using LTVplus’ Failed Payment Recovery service has been fantastic. They’ve helped us recover many payments that would otherwise be lost and have provided the clearest reporting you’ll ever see.
The ROI here has been huge … using LTVplus for Payment Recovery is just a no-brainer!
Blair Williams
Founder of Caseproof and MemberPress
How LTVplus Helped Awesome Motive Recover More Than $17k in Revenue in 5 Months
Working with the team at LTVplus has been nothing short of excellent – their customer service is world-class. Our agent is extremely knowledgeable, takes initiative, and is a proactive communicator, all of which are critical to the team. Almost immediately, we saw great results and a positive ROI.
We’re very thankful to have LTVplus in our corner.
Syed Balkhi
Founder & CEO
How LTVplus helped Pink Lily generate more than 500K in revenue
LTVplus has been nothing short of amazing! They have helped our company provide excellent customer service and improve our Service Level tremendously.
Knowing that we have knowledgeable agents available to assist our customers at any given time has provided us peace of mind and taken a huge load off of our shoulders.
Tori Gerbig
Co-founder & CEO, Pink Lily
How LTVplus Helped Easy Treezy Achieve a 60% Increase in Sales
From my first contact with LTVplus through the onboarding process, communication, and continued support, this team has been amazing to work with.
LTVplus helped our company provide excellent customer service to our potential and current customers.
Erika Fruehling
Account Manager, Easy Treezy
Learn how OptinMonster benefitted from presales live chat outsourcing.
I was hesitant to use an outsourced live chat service on our site. But the results from LTVplus speak for themselves.
Our e-commerce conversion rate is 11x higher when a person completes a chat vs an average website visitor. My only regret is not using LTVplus sooner on our site.
Syed Balkhi
CEO, OptinMonster
How John Crestani saved $15,000 per month by outsourcing customer support
I was spending $20,000 to $25,000 on support and management every month. But once I started with LTVplus, in just 4 months I reduced the cost by $15,000. And support is now a revenue driver for me.
Support is now making more than $10,000 in new sales every month.
John Crestani
Founder of Super Affiliate System
A 17.5% Live Chat Conversion Rate Generates More Than $180,000 in Revenue ClickBank University
An amazing team. We immediately experienced improved customer satisfaction, improved conversions, and a ton of weight lifted off our shoulders to know our visitors are being well taken care of!
Justin Atlan
Co-founder, ClickBank University
“My last call center was outrageously, horrifyingly bad. We were in real trouble.
We found LTVplus through a recommendation from a business partner. Since we switched, 100% of our call center problems disappeared overnight and that is not an exaggeration.
Phones get answered. All messages get returned promptly. Customers are getting consistent accurate information and help. I genuinely appreciate LTVplus’s attentive management oversight, extensive training, talent pool, analytics, guidance, and services for growing to mid-sized businesses.
Thank you LTVplus!”
Alan Henning
E-Commerce Director, Yankee Publishing
“GQ and the LTVplus team have been awesome to work with. We had some hesitations about outsourcing our customer service but GQ help overcome those concerns by being incredibly responsive and is always willing to go the extra mile to get things done.
I’d definitely recommend them to anyone looking for a managed customer care solution.”
Tim Gross
Marketing Strategy Manager, GiddyUp
“I am a fan of live chat representatives. Not because I love people, but because I am a data-driven person. Once I learned that our conversion rate is TEN TIMES higher with chat than without it, my only question was how to properly scale it.
LTVplus is the way to do it. We have our in-house core team that we mix with LTVplus representatives all the time. Our customers do not feel the difference!”
David Braun
CEO, TemplateMonster
Increase sales and recover abandoned carts with world-class customer service outsourcing
We provide highly-trained dedicated customer service agents that convert your site traffic into sales and recover lost revenue for your eCommerce store.
