We are LTVplus — the team dedicated to delivering first-class customer service outsourcing

Mission

Rid the world of bad customer experiences.
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Rhomb shape

Vision

Increase the Customer Lifetime Value of eCommerce Brands.
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Our story

How it started

Our founders, GQ Fu and David Henzel came up with the idea for a live chat outsourcing business. They also wanted to hire top talent without geographical limitations. Hence, LTVplus was born.

How it’s going

Today, LTVplus is a 100% remote team with 500+ members from all over the world. We provide highly-trained and dedicated customer service agents who support businesses 24/7 through various platforms.

Where are we headed?

The LTVplus team continues to help businesses grow by transforming their customer service strategy into a profit center. By providing unparalleled customer experiences to our client’s customers, we aim to increase their lifetime value.

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Brands served
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Average CSAT score
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Higher conversion rates

Values behind our DNA

People First

Our teams and our customers are our Number 1 priority.

Customer Success

We deliver value in everything we do and set our customers up for success.

Own It

We build trust and excellence through total accountability. How we do one thing is how we do all things.

Initiative

We do not hesitate in taking responsibility and improving what can be improved.

Simple Processes

Document, run, feedback, improve, repeat.

Love, not Fear

We act out of love, not out of fear.

Fun & Harmony

Life is short so we remove things that are unpleasant.

Transparency

Transparency builds trust — the foundation of great teamwork.

Some of our team members

GQ Fu photo

GQ Fu

Co-founder & CEO

Singapore
David Henzel photo

David Henzel

Co-founder

Germany

Melissa Huertas

General Manager

The Philippines
Tshili Khupe photo

Tshili Khupe

Head of Sales & Partnerships

United Kingdom
Kateryna Yaroshenko photo

Kateryna Yaroshenko

Executive Assistant

Ukraine
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Kadean Simmonds

Senior Customer Success Manager

Jamaica
Emer Tabangay photo

Emer Tabangay

Senior Customer Success Manager

The Philippines
Mandy

Mandy Musikavanhu

Executive Assistant

Zimbabwe
Yoraidyl Stone-Lao photo

Yoraidyl Stone-Lao

Operations Manager

The Philippines
Rimer Batayen photo

Rimer Batayen

Training Manager

The Philippines
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Carlos Cruz

Sr. Recruitment Manager

The Philippines
Clary Fajardo photo

Clary Fajardo

Workforce Manager

The Philippines
Roja Sablayan photo

Roja Sablayan

Corporate Trainer

The Philippines
Louise Serrano photo

Louise Serrano

Social Media Manager

The Philippines
ira

Ira Chopovska

Marketing Manager

Ukraine
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Anja Jeftovic

Chief of Staff

Serbia
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Clement Brown

Sr. Customer Success Manager

Jamaica

Joed Aquino

Jr. Business and Technology Solutions Manager

The Philippines

Want to be part of the team?

We’re on a mission to 10,000 equally dedicated and passionate team members globally. Check out our current job opportunities.
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Rhomb shape