We are LTVplus — the team dedicated to delivering first-class customer service outsourcing
Mission
Rid the world of bad customer experiences.
Vision
Increase the Customer Lifetime Value of eCommerce Brands.
Our story
How it started
Our founders, GQ Fu and David Henzel came up with the idea for a live chat outsourcing business. They also wanted to hire top talent without geographical limitations. Hence, LTVplus was born.
How it’s going
Today, LTVplus is a 100% remote team with 500+ members from all over the world. We provide highly-trained and dedicated customer service agents who support businesses 24/7 through various platforms.
Where are we headed?
The LTVplus team continues to help businesses grow by transforming their customer service strategy into a profit center. By providing unparalleled customer experiences to our client’s customers, we aim to increase their lifetime value.
0+
Brands served
0
Remote locations
0%
Average CSAT score
0X+
Higher conversion rates
Values behind our DNA
People First
Our teams and our customers are our Number 1 priority.
Customer Success
We deliver value in everything we do and set our customers up for success.
Own It
We build trust and excellence through total accountability. How we do one thing is how we do all things.
Initiative
We do not hesitate in taking responsibility and improving what can be improved.
Simple Processes
Document, run, feedback, improve, repeat.
Love, not Fear
We act out of love, not out of fear.
Fun & Harmony
Life is short so we remove things that are unpleasant.
Transparency
Transparency builds trust — the foundation of great teamwork.
Some of our team members
GQ Fu
Co-founder & CEO
Singapore
Melissa Huertas
General Manager
The Philippines
Tshili Khupe
Head of Sales & Partnerships
United Kingdom
Kateryna Yaroshenko
Executive Assistant
Ukraine
Kadean Simmonds
Senior Customer Success Manager
Jamaica
Emer Tabangay
Senior Customer Success Manager
The Philippines
Ed Deiparine
Client Onboarding Specialist
The Philippines
Yoraidyl Stone-Lao
Operations Manager
The Philippines
Rimer Batayen
Training Manager
The Philippines
Carlos Cruz
Sr. Recruitment Manager
The Philippines
Clary Fajardo
Workforce Manager
The Philippines
Roja Sablayan
Corporate Trainer
The Philippines
Louise Serrano
Social Media Manager
The Philippines
Ira Chopovska
Marketing Manager
Ukraine
Anja Jeftovic
Chief of Staff
Serbia
David Henzel
Co-founder
Germany
Want to be part of the team?
We’re on a mission to 10,000 equally dedicated and passionate team members globally. Check out our current job opportunities.