Get a quote

Helpdesk setup, customer service audit & strategy

Leave your customer service chores behind with a well-structured help desk that puts your customers first. From chaos to clarity, we help you set up a robust help desk system that runs smoothly and efficiently to consistently delight your customers.
Get a quote
Book a free call
Trusted by:
Bully Max logo
Commission Hero logo
Pink Lily logo
Yankee Publishing logo 2023
giddyup logo
TekReplay logo
Total Recon Auto logo

What we do

Helpdesk setup

Integrations

Ticket management

Tagging setup

Workflows & rules

Help Center setup

CSAT surveys

Automation add-on

Workshops and training
Bully Max logo

After LTVplus set up the Gorgias help desk for BullyMax, handling support tickets from various platforms on a single screen helped reduce the time needed to solve tickets.

While Bully Max was able to scale their customer support to 24/7 availability, the entire customer experience also improved.

  • 10,075 sales generated
  • $1,007M total sales revenue generated
  • 110,500 tickets received via email, chat, social media
  • 12,544 tickets received via calls
Read case study
bully max image
More in revenue
0 %
LTVplus Agents image

Help desk strategy audit and setup

  • Helpdesk strategy audit
  • Helpdesk migration
  • Team & user management
  • Connect eCommerce store
  • Connect and setup email
  • Connect and setup voice and SMS
  • Connect and setup live chat
  • Connect and setup social media messengers
shopify logo svg
recharge logo
ShipStation logo
zapier logo
Huboo logo
aircall logo svg

Integrations

  • Loyalty/Rewards
  • Shipping
  • Returns and Exchanges
  • Subscriptions
  • Customer reviews
  • Custom HTTP Widgets
  • Custom Integrations
LTVplus Agents image

Ticket management

  • Set up ticket auto-assignment and auto-unassignment
  • Filters and groups
voice support agents photo

Tagging setup

  • Tag audit and build strategy for tagging
  • Implement an advanced tagging strategy
  • Ongoing tag management
LTVplus Agents image

Workflows and rules

  • Create basic worflows and automations
  • Implement advanced rules that automate communications and admin tasks
  • Ongoing worklfow management
LTVplus Agents image

Help Center setup

  • Set up Help Center, manage data artchitecture
  • Write articles that answer FAQs and add them to the help center
  • Add Help Center data to reporting
  • Custom design help center to match branding guidelines
LTVplus Agents image

CSAT surveys

  • Add CSAT survey and begin to gather data
  • Add CSAT reporting to monthly/quarterly business reviews
LTVplus Agents image

Automation add-on

  • Chat self-service quick response flows
  • Chat self-service order management flows
  • Help center self-service order management flows
  • Article recommendations in chat
  • Additional reporting on Automation Add-On
  • Monthly optimization of Automation Add-On
LTVplus Agents image

Workshops and training

  • Ongoing monitoring and management of connected channels and integrations
  • Review key metrics via monthly or quarterly performance and offer suggestions for improvement
  • Regular workshops and training sessions for agents
  • Highlight key software features that were launched, explain their purpose, and implement them

Discover how LTVplus can help you jumpstart your business

Get a quote
Rhomb shape
Rhomb shape
Tshili Khupe photo

World-class customer service outsourcing for businesses of all sizes.

LTVplus is certified as a Great Place to Work
LTVplus is a certified Gorgias partner
Solutions
Managed customer service
Remote staffing
Failed payments recovery
Shopping cart abandonment
Help desk setup
Roles we fulfill
Industry use cases
eCommerce
SaaS
Travel
Healthcare
Beauty & cosmetics
Online courses
Resources
Blog
eBooks & guides
Webinars
Case studies
Top live chat tools
Partnerships
Our partners
Partner program
Company​
About us
Pricing
Careers
Contact us
Our Brands
TaskDrive
Shortlist
upcoach
Managing Happiness
Love not Fear
Copyright © 2023 LTVplus, LLC
Terms of Service
Privacy Policy & Cookie Policy
Linkedin Facebook Twitter Instagram Tiktok