Managed customer service for eCommerce brands

Escape the chaos of abandoned shopping carts and customer inquiries overload. We deliver multi-channel customer support, orchestrate payments, and refunds, oversee shipping and help manage your product listings. Our agents are here for store owners that wear a lot of hats and need to tame their inboxes and help desks.
Trusted by:
Bully Max logo
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Pink Lily logo
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Average CSAT Score
0 %

Fast, efficient and scalable eCommerce customer service

It’s time to say goodbye to your customer service woes and poor reviews. Our agents turn your online store into a revenue-generating machine and deliver superb customer support across all touchpoints.

What we do

Your eCommerce store needs more conversations and conversions, driven by a shopping experience that is joyful and personalized. We’ll take it from here, so you can skip the routine and focus on new ideas to grow your online store – all while we improve retention and build lasting relationships with new and returning shoppers.
Customer support agent

(Full-time & part-time)

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Product listing manager
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Virtual assistant
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Recovery payment specialist
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eCommerce inventory manager
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Abandoned cart recovery specialist
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Online store administrator
Order fulfillment manager
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Technical support agent

Don’t see the role you need?

We deliver managed customer service that adapts to any eCommerce store. If you have something else in mind that you need help solving, we’re all ears.
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Live chat

Chat response times
< 0 s
Avg. no. of chats per hour
(duration: 9 mins)
0 +
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0- 0 hr
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Avg. time to answer first call
< 0 s
Avg. % of calls resolved on first call
> 0 %
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Zero downtime during peak sales seasons

Give your shoppers all the love and support they expect during the busiest times of the year while keeping your peace of mind and confidence. Our customer service agents help you thrive during seasonal sales so you can experience maximum growth.

Pink Lily logo

Pink Lily was in need of a reliable and experienced customer service team to handle the whole customer journey – from the first engagement to post-sales customer care.

LTVplus offered them the solution to create a team of 4 agents who could take care of inbound live chat, support tickets, and social media comments.

“LTVplus has been nothing short of amazing! They have helped our company provide excellent customer service and improve our service level tremendously.”
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Tori Gerbig

Co-founder & CEO, Pink Lily

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More in revenue
$ 0 k
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Marketplace and product listing management

Take the friction out of your inventory management and let our agents organize your website and marketplace listings. Regain visibility into your stock and focus on marketing and messaging while we handle daily behind-the-scenes management for you.

Bully Max logo

At the rate the brand was growing, Bully Max needed a reliable  customer service team that could support their customers beyond business hours, increase sales conversions, and improve the overall customer experience.

LTVplus further tailored the solution and provided a team of four agents who could handle inbound live chat, support tickets, social media comments, and incoming calls. As a result, sales and revenue increased over a year with over USD $ 1M in sales revenue.

“After we started working with LTVplus, our customer support revenue increased by over 120%. If you’re not working with LTVplus, you’re leaving money on the table.”
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Matthew Kinneman

CEO and Founder, Bully Max

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More in revenue
0 %
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Win back 20%+ of abandoned carts

We breathe new life into your abandoned shopping carts with a targeted multi-channel outreach strategy that recovers 20%+ abandoned carts. It’s high time to go beyond the one-time automated abandonment email and excite your past customers with personalized offers that might just make them rave about your products again.

Managed customer service that becomes the hearbeat of your eCommerce store

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