Join us as we dive deep into the world of customer experience (CX)—where brands win or lose customers in every interaction.
Hosted by industry experts at LTVplus, this podcast brings you insights, strategies, and real-world stories from CX leaders, support professionals, and innovators who are shaping the future of customer service. Tune in!
It’s Q4, and your e-commerce business is about to get hard-launched into peak season.
In our latest episode, we sit down with Melissa Huertas, General Manager of LTVplus, and Clement Brown, one of our Customer Success Managers, to share insights into the best strategies for a successful peak season.
Quality Assurance (QA) isn’t just about checking boxes; it consistently drives customer satisfaction and growth. In this episode of Let’s Talk About CX, we explore the vital role of QA in the outsourcing ecosystem with Donovan Lopez, a Senior Quality Analyst at LTVplus. Whether you’re scaling your support team or looking to improve customer experiences with your brand, this episode reveals why QA is the backbone of excellent CX—and how to get it right.
In this episode of Let’s Talk About CX, we sit down with Joed Aquino, Head of Business Technology Solutions at LTVplus, to explore how AI and automation are reshaping customers’ eCommerce experiences. From predictive analytics and smarter chatbots to real-world case studies (like automating multilingual recruitment!), this episode is packed with actionable insights for brands ready to scale with smart CX solutions.
Welcome to the first-ever Let’s Talk About CX podcast episode!
In this special launch, we sit down with Vianca Umali Nepomuceno, Senior Team Lead at LTVplus, to uncover the secrets of exceptional Customer Experience management—from building strong client relationships to motivating teams for success.
