Language barriers don’t just frustrate customers. They drive churn, generate negative reviews, and signal to your market that you’re not truly committed to serving them. A skilled Bilingual Customer Service Rep removes that barrier entirely.
Your bilingual CSR turns a potential friction point into a competitive advantage. Fast, effective support in their native is what your customers expect as a bare minimum.
Entering a Spanish, French, Portuguese, or other language market without native-speaking support is a costly gap. Your bilingual CSR gives you the coverage to serve new markets professionally from day one.
Miscommunication is one of the most common drivers of repeat contacts and escalations. A rep who speaks the customer’s language fluently resolves issues in a single interaction and reduces handling time and operational cost.
LTVplus bilingual reps are fully proficient in English plus a second language. You get complete coverage across your core and target markets without hiring two separate people.
Every Bilingual Customer Service Rep placement is matched to your stack and goals. Here’s what our most common use cases include.
Gorgias
Zendesk
Freshdesk
Aircall
Intercom
Re:amaze
LiveChat
Front
Richpanel
Gladly
Salesforce
Stripe
Not seeing a tool you use? Our Bilingual Customer Service Reps are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
We handle contracts, compliance, and managed onboarding. Your Bilingual CS Rep starts and we check in weekly for 90 days.
All candidates are vetted for English proficiency, cultural fit, and professional skills.
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
