Slow, inconsistent support doesn’t just frustrate customers. It drives churn, tanks reviews, and costs you more to fix than to prevent. A great Customer Support Rep is one of the highest-ROI hires you can make.
Your Customer Support Rep becomes the frontline that turns frustrated customers into loyal ones.
LTVplus Customer Support Reps are trained to represent your brand, not just answer questions. Every interaction reflects your tone, values, and standards, across every channel.
Support doesn’t stop when your office does. We source talent across 15 countries specifically to give you coverage when your customers need it most.
When a dedicated Customer Support Rep handles incoming tickets, your core team stops context-switching into support mode and gets back to the work that moves the business forward.
Every Customer Support Rep placement matches to your stack and goals. Here’s what our most common use cases include.
Gorgias
Zendesk
Freshdesk
Aircall
Intercom
Re:amaze
LiveChat
Front
Richpanel
Gladly
Salesforce
Stripe
Not seeing a tool you use? Our Customer Support Reps are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
We handle contracts, compliance, and managed onboarding. Your Customer Support Rep starts and we check in weekly for 90 days.
All candidates are vetted for English proficiency, cultural fit, and professional skills.
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
