HIPAA compliance

Managed customer service for healthcare companies

Outsource your customer service to LTVplus and focus on providing top-notch medical care while we handle the intricacies of patient support. We are HIPAA compliant.
Trusted by:
Bully Max logo
Commission Hero logo
Pink Lily logo
DIV Brands logo svg
Easy Treezy horizontal logo
TekReplay logo
Farmers Almanac logo
LTVplus Agents image
Average CSAT Score
0 %

Your LTVplus advantage

Whether you’re a small clinic or a large nationwide network, we offer flexible outsourcing solutions to adapt to your needs. Start scaling your support team as your patient base grows, without compromising on the quality of patient support.

What we do

Our team deploys a combination of specialized training, technology solutions, and a commitment to patient-centric care to help you boost your patient satisfiction rates. Start delivering compassionate and helpful patient service at scale.
24/7 availability
Anja Jeftovic photo
Live chat support
VA photo
Multilingual support
CSM photo
Omnichannel patient service
PM photo
Telehealth support specialist
QA photo
Reservation booking services
Kateryna Yaroshenko photo
Payment and billing queries
Medical concierge
Trainer photo
Patient care coordinator

Don’t see the role you need?

We offer managed customer service that adapts to any healthcare company. If you have a unique challenge that's not listed above, we’re all ears.
Rhomb shape
Rhomb shape
Tshili Khupe photo

Live chat

Chat response times
< 0 s
Avg. no. of chats per hour
(duration: 9 mins)
0 +
Rhomb shape


Avg. first reply time
0- 0 hr
Avg. no. of tickets per hour
0 +
Rhomb shape


Avg. time to answer first call
< 0 s
Avg. % of calls resolved on first call
> 0 %
LTVplus Agents image

We handle appointment scheduling and coordination

We know that managing patient appointments, rescheduling, and coordinating with medical staff can be challenging, especially in large healthcare facilities with high patient volumes. We do all the heavy lifting for you.

Pink Lily logo

Pink Lily was in need of a reliable and experienced customer service team to handle the whole customer journey – from the first engagement to post-sales customer care.

LTVplus offered them the solution to create a team of 4 agents who could take care of inbound live chat, support tickets, and social media comments.

“LTVplus has been nothing short of amazing! They have helped our company provide excellent customer service and improve our service level tremendously.”
Tori Gerbig pink lily photo

Tori Gerbig

Co-founder & CEO, Pink Lily

pink lilly image
More in revenue
$ 0 k

We ensure HIPAA regulatory compliance

Our customer service team members are HIPAA certified and we can ensure complaince with the Health Insurance Portability and Accountability Act. 

Bully Max logo

At the rate the brand was growing, Bully Max needed a reliable  customer service team that could support their customers beyond business hours, increase sales conversions, and improve the overall customer experience.

LTVplus further tailored the solution and provided a team of four agents who could handle inbound live chat, support tickets, social media comments, and incoming calls. As a result, sales and revenue increased over a year with over USD $ 1M in sales revenue.

“After we started working with LTVplus, our customer support revenue increased by over 120%. If you’re not working with LTVplus, you’re leaving money on the table.”
Matthew Kinneman photo

Matthew Kinneman

CEO and Founder, Bully Max

bully max image
More in revenue
0 %
LTVplus Agents image

We manage complex inquiries and patient calls

From patient calls and complex medical inquiries to last-minute cancellations and questions about insurance coverage and medical bills – the patient service specialists are true frontline superheroes. 

We empower healthcare companies with compassionate patient support

Rhomb shape
Rhomb shape
Melissa Huertas photo