Whether you’re a small clinic or a large nationwide network, we offer flexible outsourcing solutions to adapt to your needs. Start scaling your support team as your patient base grows, without compromising on the quality of patient support.
We know that managing patient appointments, rescheduling, and coordinating with medical staff can be challenging, especially in large healthcare facilities with high patient volumes. We do all the heavy lifting for you.
Pink Lily was in need of a reliable and experienced customer service team to handle the whole customer journey – from the first engagement to post-sales customer care.
LTVplus offered them the solution to create a team of 4 agents who could take care of inbound live chat, support tickets, and social media comments.
Co-founder & CEO, Pink Lily
Our customer service team members are HIPAA certified and we can ensure complaince with the Health Insurance Portability and Accountability Act.
At the rate the brand was growing, Bully Max needed a reliable customer service team that could support their customers beyond business hours, increase sales conversions, and improve the overall customer experience.
LTVplus further tailored the solution and provided a team of four agents who could handle inbound live chat, support tickets, social media comments, and incoming calls. As a result, sales and revenue increased over a year with over USD $ 1M in sales revenue.
CEO and Founder, Bully Max
From patient calls and complex medical inquiries to last-minute cancellations and questions about insurance coverage and medical bills – the patient service specialists are true frontline superheroes.