HIPAA compliance

Managed customer service for healthcare companies

Outsource your customer service to LTVplus and focus on providing top-notch medical care while we handle the intricacies of patient support. We are HIPAA compliant.
Trusted by:
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Average CSAT Score
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Your LTVplus advantage

Whether you’re a small clinic or a large nationwide network, we offer flexible outsourcing solutions to adapt to your needs. Start scaling your support team as your patient base grows, without compromising on the quality of patient support.

What we do

Our team deploys a combination of specialized training, technology solutions, and a commitment to patient-centric care to help you boost your patient satisfiction rates. Start delivering compassionate and helpful patient service at scale.
Mandy
24/7 availability
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Live chat support
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Multilingual support
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Omnichannel patient service
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Telehealth support specialist
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Reservation booking services
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Payment and billing queries
Medical concierge
Patient care coordinator
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We handle appointment scheduling and coordination

We know that managing patient appointments, rescheduling, and coordinating with medical staff can be challenging, especially in large healthcare facilities with high patient volumes. We do all the heavy lifting for you.

Don’t see the role you need?

We offer managed customer service that adapts to any healthcare company. If you have a unique challenge that's not listed above, we’re all ears.
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Live chat

Chat response times
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(duration: 9 mins)
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Email

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0- 0 hr
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Voice

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< 0 s
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> 0 %

We ensure HIPAA regulatory compliance

Our customer service team members are HIPAA certified and we can ensure complaince with the Health Insurance Portability and Accountability Act. 

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We manage complex inquiries and patient calls

From patient calls and complex medical inquiries to last-minute cancellations and questions about insurance coverage and medical bills – the patient service specialists are true frontline superheroes. 

We empower healthcare companies with compassionate patient support

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