Support
Help Desk & Escalation
Tier 1–2 engineers who learn your clients' environments, plus senior Tier 3 and project engineering, all under your brand.
From $2,800/moMANAGED TECHNICAL SUPPORT FOR MSPs
52% of MSPs can't
find enough
technicians.
We fix that.
White-label help desk, NOC, SOC, cloud and network engineering – delivered inside your PSA and RMM, under your brand, fully managed from day one.
Service plans from $2,800/month
ISO 27001 and SOC 2 certified
Trusted by leading brands
The solution
Technical services, fully managed.
Not a staffing agency. We run the service end to end, inside your tools and under your brand, so you focus on growing your MSP.
Monitoring & ops
NOC & Operations
24/7 eyes on your clients' infrastructure. Alert triage, incident response, patching and backup verification.
From $3,000/mo Security
Security Operations
Security analysts who run your EDR and SIEM without the six-figure salary. Triage, investigation and containment.
From $3,000/mo Infrastructure
Cloud & Network
Microsoft 365, Azure and Intune administration, plus firewall, switching and VPN engineering across client sites.
From $3,000/moThe process
Live in 30 days.
From first call to tickets resolved under your brand.
- 1
Scoping Call
We learn your stack, your SLAs, your clients’ expectations and where coverage breaks today. 30 minutes.
- 2
Solution Design
Coverage hours, escalation matrix and runbooks agreed up front. Engineers are matched to your stack – ConnectWise, Datto, Kaseya, NinjaOne.
- 3
Knowledge Transfer
We handle the heavy lifting – access, documentation and SOPs set up in your PSA, RMM and docs platform. You simply review and approve.
- 4
Go Live
Tickets and alerts are worked under your brand. We handle QA, shift coverage and daily oversight, with weekly reporting. You focus on growth.
Trusted by
MSPs and technology companies rely on us.
Security 
NOC 
Team lead 
QA 
Compliance 
Tier 2 support LTVplus ON
LTVplus has been an invaluable resource for staffing hard-to-fill shifts in our around-the-clock operations. Their associates integrated well with our on-site and remote staff across many layers of our business. They are always courteous, give 100%, and once up to speed with our diverse systems, they consistently exceed expectations and have become an integral part of our team.
– Chris R.
ESP by NexusTek
0/5
ON CLUTCH
0/5
ON G2
0%
Employee approval
GREAT PLACE TO WORK
The investment
Pricing by service
Plans are priced per service and coverage level. Every plan is white-label, fully managed and runs inside your tools.
| Service | Starting at | Coverage | Common tools |
|---|---|---|---|
| Help desk (Tier 1–2) | $2,800/mo | Business hours, extended or 24/7 | ConnectWise, Datto/Autotask, HaloPSA |
| Tier 3 & project engineering | Scoped per project | Scheduled project windows plus escalation hours | ConnectWise, Datto/Autotask, IT Glue |
| NOC services | $3,000/mo | 24/7, or after-hours and weekends | NinjaOne, N-able, ConnectWise |
| Patch, RMM & backup | $3,000/mo | Business hours, extended or 24/7 | NinjaOne, N-able, ConnectWise |
| SOC as a service | $3,000/mo | 24/7, or after-hours and weekends | SentinelOne, CrowdStrike, Huntress |
| Microsoft 365, Azure & Intune | $3,000/mo | Business hours, extended or 24/7 | Microsoft 365, Entra ID, Intune |
| Network engineering | $3,000/mo | Business hours, extended or 24/7 | Fortinet, Cisco Meraki, SonicWall |
Dedicated to your account. No shared queues. No ticket limits.
Beyond technical support
Also need customer support? Managed human agents plus AI ticket resolution for live chat, email and voice.
Integration
We already know your stack.
Your engineers work inside your PSA, your RMM, and your documentation systems. White-labeled under your brand.
-
ConnectWise -
Datto/Autotask -
HaloPSA -
NinjaOne -
N-able -
Atera -
SentinelOne -
CrowdStrike -
Huntress -
Sophos -
IT Glue -
Acronis -
Veeam -
Syncro
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Your technical team is ready.
Tell us about your support gaps. We'll show you exactly how we fill them.
