Get a ready team of well-trained Customer Support and Live Chat agents to convert new customers, reduce churn and increase retention revenue.
Scale your Customer Support and Live Chat teams quickly with agents trained by LTVplus.
Our Customer Support Agents are always here to take care of your business while you and your team rest.
No matter where your customers are from, we provide Customer Support Agents that can relate to both your customers and your staff culturally, connecting with them on a deeper level.
We offer you highly skilled and motivated agents that come at 50% of the cost of in-house US employees.
We review every candidate that comes through LTVplus using a proven multi-stage interview process that includes face-to-face interviews and tests with all candidates.
We screen and train your Customer Support Agents to ensure they represent and communicate your business well to your clients.
We measure your customer’s happiness using NPS and provide feedback and strategies based on actual data.
We put your customers first because that is simply the right thing to do.
We work with the leading brands in the world and understand both your needs and customers’ to provide the best customer support.
We measure, analyze and optimize our workflow processes to become efficient in everything we do for you.
With many years of customer support under our belt, we work hard to develop unique playbooks for you to make the most out of your business.
Our LTVplus agents are your agents, integrating with your online business to become one single voice that reflects your brand well.
With our process-driven approach to business, our methods enable you to scale your businesses quickly with the teams you need.
Pre-sales live chat can increase conversion rates by 10% to 30%. We engage with every visitor and customer that comes to your website to increase sales and revenue.
We help your customers to succeed with your SaaS product, increasing adoption rate and reducing churn, and increasing the lifetime value of your customers.
We get on a call with you to understand your business and Customer Success needs.
Tap into CSMs trained by Lincoln Murphy, the Customer Success thought leader.
We integrate your team members with your business processes, using customized playbooks designed by Lincoln to optimize your ROI for your business.
We create great customer experiences to improve your customer’s lifetime value and increase your retention revenue.
A 1-hour consultation to understand your current customer support needs
* 40 Hours / Week
Includes a Team Lead
Add/Remove Agent Anytime
Cancel Any Time
per Agent for 4 Weeks
* 160 Hours / 4 Weeks
Includes a Team Lead
Billed every 4 Weeks
Add/Remove Agents Anytime
Cancel Any Time
Q: I want to do pre-sales chat only. Won’t I drown in support requests?
A: If you want to only do pre-sales chat, you can still have your live chat agent gather all the needed information from your customer, create a support ticket and escalate the issue via the ticket to the relevant customer support agent.
Q: Is there any training process underlined for your agents?
A: Our agents are trained at handling the full spectrum of customer support, live chat and overcoming different situations that occur. They are also provided a short refresher before they embark any new assignment. Your website, product and service manuals, and previous samples of your email, phone call and live chat correspondence with your clients help them understand your business better and prepares them before they go live.
Q: Do you support any particular Customer Support or Live Chat software?
A: We support all kinds of chat software and our agents are also trained at using all types of software.
Q: I have never outsourced and want to give it a try. I have my doubts though.
A: We understand that you may have doubts about outsourcing customer support or live chat to another company. To walk you through the processes and benefits from customer support and live chat outsourcing, we recommend submitting your interest through our contact form and one of our representatives will get in touch to provide the answers to all your queries before you begin offshoring with us. Only after getting a clear understanding of our business model, skills of our agents, prices, turnaround time, and the way we work with our clients, we can begin working together towards growing your business by increase your customer’s lifetime value.
Q: Is my data secure if I outsource?
A: We never compromise on the security of your data, credit card details, logins, and/or passwords and have implemented stringent data security measures to ensure complete confidentiality of your information. Our staff is made to sign non-disclosure agreements and any data security breach is severely penalized.
Q: I want to outsource customer support and live chat. How do I start?
A: Fill up the sign-up form and have a chat with one of our representatives. It will help us in drafting a customized service contract for you. Once you receive the contract, you can sign off on it to accept it. We will then start recruiting and/or training our staff for the stipulated time period as per your business requirements and they will start answering your customer’s emails, chats and/or phone calls thereafter.
Q: Can agents multitask during their free time?
A: Our agents are capable individuals who are dedicated to providing the best customer experience possible. During their free time, they can provide supplementary services such as answering support tickets or helping with documentation.
Q: Is there a minimum duration when working with LTVplus?
A: There is no minimum contract period and you are free to terminate the contract after giving us two-weeks notice in advance.
Q: What are your payment terms and conditions?
A: Work commences only after the receipt of payment in advance. We have the right to terminate, suspend, or put work on-hold in case of payment delays.