Not a staffing agency. We recruit, manage, and retain — so you focus on growing your MSP.
Tier 2 support
Dedicated engineers who learn your clients’ environments. Ticket triage, escalation, resolution — all under your brand.
Analyst
24/7 eyes on your clients’ infrastructure. Alert management, incident response, and proactive monitoring.
Compliance
Security analysts who extend your SOC without the six-figure salary. Threat detection, incident response, and compliance.
From first call to fully operational team.
We learn your stack, your SLAs, your clients’ expectations. 30 minutes.
We match engineers to your tech environment. ConnectWise, Datto, Kaseya – they already know your tools.
Our dedicated support team handles the heavy lifting – from documentation to PSA alignment. You simply review and approve.
Your team is up and running. We handle people management, performance check-ins, and daily oversight. You focus on growth.
ON
LTVplus has been an invaluable resource for staffing hard-to-fill shifts in our around-the-clock operations. Their associates integrated well with our on-site and remote staff across many layers of our business. They are always courteous, give 100%, and once up to speed with our diverse systems, they consistently exceed expectations and have become an integral part of our team.
– Chris R.
ESP by NexusTek
Starting rates vary by certification requirements and technical complexity.
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| Desktop Support Tech | $2,800/mo | CompTIA A+, ITIL Foundation | ConnectWise, Zendesk, Freshdesk |
| Tier 2 Engineer | $3,000/mo | CompTIA Network+, ITIL | Datto, Kaseya, ConnectWise |
| NOC Engineer | $3,000/mo | CompTIA Network+, CCNA | NinjaOne, Auvik, PRTG |
| Security Analyst | $3,000/mo | CompTIA Security+, CySA+ | SentinelOne, CrowdStrike |
| Team Lead | $3,200/mo | ITIL, management experience | All of the above |
Every specialist is full-time and dedicated to your account. No shared queues. No ticket limits.
Dedicated human agents for live chat, email, social, and voice – plus we deploy and manage your AI ticket agent alongside them. Human-in-the-loop means AI handles routine tickets instantly while your team focuses on complex issues. You get both, fully managed.
We recruit across 15 countries for finance, sales, marketing, and operations roles. Pay per hire, or join a membership — two hires a year and it pays for itself. Add payroll, benefits, and contractor admin so you skip the back-office headaches.
Your engineers work inside your PSA, your RMM, and your documentation systems. White-labeled under your brand.
ConnectWise
Datto/Autotask
HaloPSA
NinjaOne
N-able
Atera
SentinelOne
CrowdStrike
Huntress
Sophos
IT Glue
Acronis
Veeam
Syncro
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
Dedicated engineers who learn your clients’ environments and quirks. Not a shared queue with scripted responses.
We don’t send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
It’s not enough to be present on all channels—what’s important is managing support across those channels seamlessly.
Quality customer service boosts revenue, customer retention, and customer satisfaction—all while lowering your operational costs.
We deliver personalized customer interactions to each and every customer.
Pour your efforts into expanding your brand instead of micro-managing your support tickets.
Our agents are proficient with common software and adapt to your tools at ease without hand-holding.
Tell us about your support gaps. We’ll show you exactly how we fill them.
