Learn how live chat outsourcing boosted OptinMonster’s revenue growth.
I was hesitant to use an outsourced live chat representative service on our site. But the results from LTVplus speak for themselves.
Our e-commerce conversion rate is 11x higher when a person completes a chat vs an average website visitor. My only regret is not using LTVplus sooner on our site.
Providing a great customer experience should not cost you a fortune. Save time and money with outsourcing that delivers only the best customer service to your shoppers anywhere in the world.
Learn what your customers really want and the problems they face. We collect data from all live chat, email and social media interactions to help you improve your product offerings and optimize your customer service.
Tell us your customer service and language needs so we can help you scale your business.
We study your business, chat transcripts, past tickets and brand voice to build the knowledge base to train your team.
We set up the technology needed and work alongside your colleagues as team players.
We analyze the collected data to create weekly reports that we review with you on our weekly call.
We improve using the reports created to deliver the best customer service possible.
The only way to provide the best customer service is to know your business inside-out.
When representatives live and breathe your brand, they learn it and know it by heart to grow together with you.
Taking great care of your customers is not only morally the right thing to do, it also makes a ton of financial sense.