A skilled Helpdesk Specialist keeps the queue moving, the systems running, and your users unblocke, so the rest of the business doesn’t grind to a halt.
Your Helpdesk Specialist owns issues end-to-end. They triage, troubleshoot, escalate where needed, and close, without leaving users waiting on a reply that never comes.
Every time a developer, manager, or ops lead stops to answer a support question, productivity takes a hit. Your specialist handles first and second-line queries so your core team stays in flow.
Software updates, user access requests, hardware issues, and knowledge base gaps don’t manage themselves. Your Helpdesk Specialist keeps everything ticking between the fires.
We source talent across 15 countries specifically to give you time zone coverage that matches your users, whether that’s US business hours, EU overlap, or round-the-clock support.
Every Help Desk Specialist placement is matched to your stack and goals. Here’s what our most common use cases include.
Gorgias
Intercom
Zendesk
Freshdesk
Aircall
Gladly
Shopify
Re:amaze
Slack
Calendly
Salesforce
Stripe
Not seeing a tool you use? Our Help Desk Specialists are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
We handle contracts, compliance, and managed onboarding. Your Help Desk Specialist starts and we check in weekly for 90 days.
All plans include talent sourcing, vetting, managed onboarding, and our 90-day replacement guarantee. No hidden fees.
PART-TIME
/mo
20 hours per week. Ideal for founders who need support but aren’t ready for a full-time hire.
FULL-TIME
/mo
40 hours per week. A fully dedicated EA who becomes a true extension of you and your business.
CUSTOM
/mo
Multiple EAs, team leads, or a hybrid of EA + other roles. Built around your org structure.
Every candidate comes with a 360 profile. Review, pick your favorites, and go straight to final interviews.
ON
Each candidate profile gives you everything you need to make a confident decision — before the first interview.
You see who they are, how they work, and why our recruiter recommends them. Pick your favorites and go straight to finals.
Membership clients get access to a full suite of hiring, payroll, compliance, and retention support.
Pay a one-time success fee per hire, or join the membership for half-price fees plus ongoing recruiting support, pay scale data, and compliance guidance.
30% success fee on first-year salary
Best for companies filling 1–2 roles. No commitment, no upfront cost. You pay only when you hire.
15% success fee — half the standard rate
Billed annually at $5,988
Your dedicated recruiting team that learns your business, culture, and standards. Payroll guidance, compliance support, and half-price placement fees.
30% success fee on first-year salary
Best for companies filling 1–2 roles. No commitment, no upfront cost. You pay only when you hire.
15% success fee — half the standard rate
Billed monthly – cancel anytime
Your dedicated recruiting team that learns your business, culture, and standards. Payroll guidance, compliance support, and half-price placement fees.
$36,000 fees + $5,988 membership
You save $30,012/year — plus you get a dedicated recruiter, payroll guidance, salary benchmarking, and compliance support.
All candidates are vetted for English proficiency, cultural fit, and professional skills.
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
