RMM alert triage
Every alert acknowledged, correlated and either resolved or ticketed, with noise tuned out over time.
Network operations center (NOC) services
Managed NOC services for MSPs
NOC as a service, white-labeled: a network operations center that watches your RMM and monitoring stack around the clock, triages every alert, fixes what it can and escalates the rest with context, so your senior engineers only get paged for real incidents.
- From $3,000/mo
- Coverage: 24/7, or after-hours and weekends
- ISO 27001 & SOC 2 certified
What's included
From $3,000/mo · per NOC seat
Incident response
First response on outages, service restarts, disk and resource issues, following your runbooks.
Network & uptime monitoring
Device, link and service availability across client sites.
Escalation & on-call paging
Clear escalation to your on-call engineer when an incident needs them, never for noise.
Alert tuning
Monthly review of thresholds and noisy monitors to cut alert fatigue.
Shift reports
Hand-over notes and incident summaries at every shift change.
How the work is split
What LTVplus handles
- Acknowledging and triaging every RMM and monitoring alert
- First response on outages, service restarts and resource issues
- Paging your on-call engineer only for real incidents, with context attached
- Monthly alert tuning to cut noise and false positives
What you keep
- The client relationship, contracts and billing
- Your PSA, RMM, documentation and security stack
- Escalation decisions and anything outside the agreed scope
How pricing works
NOC as a service is priced per NOC seat per month. Most MSPs start with nights and weekends, then extend to full 24/7 coverage as client contracts require it.
From $3,000/mo · per NOC seat · See all pricing
Works inside your stack
No new tools to buy. We work in your PSA, RMM, documentation and security platforms, under your brand.
-
NinjaOne -
N-able -
ConnectWise -
Datto/Autotask -
Atera - Auvik
- PRTG
Typical certifications
Engineers are matched to the certifications and vendor experience your clients' environments need.
- CompTIA Network+
- CCNA
- ITIL Foundation
The process
Live in 30 days.
From first call to tickets resolved under your brand.
- 1
Scoping Call
We learn your stack, your SLAs, your clients’ expectations and where coverage breaks today. 30 minutes.
- 2
Solution Design
Coverage hours, escalation matrix and runbooks agreed up front. Engineers are matched to your stack – ConnectWise, Datto, Kaseya, NinjaOne.
- 3
Knowledge Transfer
We handle the heavy lifting – access, documentation and SOPs set up in your PSA, RMM and docs platform. You simply review and approve.
- 4
Go Live
Tickets and alerts are worked under your brand. We handle QA, shift coverage and daily oversight, with weekly reporting. You focus on growth.
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Frequently asked questions
Do you replace our RMM?
No. The NOC works inside the RMM and monitoring tools you already run, with your alert policies.
What happens when an alert needs one of our engineers?
It is escalated through your on-call process with diagnostics already done and attached to the ticket.
Can we start with nights and weekends only?
Yes. Most MSPs start with after-hours coverage and extend to 24/7 as client contracts require it.
What is NOC as a service?
A network operations center you use as a service instead of staffing it yourself. Analysts monitor your clients' infrastructure through your RMM and monitoring tools, respond to incidents and escalate per your runbooks.
What do network operations center services include?
Alert triage, incident response, uptime and network monitoring, escalation and on-call paging, alert tuning and shift reporting, all inside your existing tools.
How much do NOC services cost?
Pricing is per NOC seat per month, based on coverage hours. See the pricing page for starting rates or book a scoping call for a quote.
Related guides
Let's scope your coverage.
Tell us about your stack, your SLAs and where tickets pile up. We'll show you exactly how we'd cover it.
