Your brand, end to end
Your email domain, phone greeting, ticket signatures and client portal.
White-label MSP services
White-label IT support for MSPs, 24/7
Every LTVplus service is delivered white-label: our engineers answer as your company, work inside your PSA, RMM and documentation, and follow your runbooks, from business-hours overflow to full 24/7 coverage.
- From $2,800/mo
- Coverage: Business hours, extended or 24/7
- ISO 27001 & SOC 2 certified
What's included
From $2,800/mo · per seat, business-hours coverage; 24/7 quoted by seats needed
Your tools
We work inside your PSA, RMM, documentation and security stack. Nothing new to buy.
Your runbooks
SOPs, escalation matrices and SLAs agreed up front and followed on every ticket.
Coverage that fits
Business-hours overflow, after-hours and weekends, or 24/7/365.
Managed delivery
QA, shift management, training and backup coverage handled by LTVplus.
Certified & secure
ISO 27001 and SOC 2 certified, with least-privilege access to your tenants.
How the work is split
What LTVplus handles
- Help desk, NOC, SOC, cloud and network work under your brand
- Coverage from business-hours overflow to 24/7/365
- QA, shift management, training and backup coverage
- Reporting you can share with clients in QBRs
What you keep
- The client relationship, contracts and billing
- Your PSA, RMM, documentation and security stack
- Escalation decisions and anything outside the agreed scope
How pricing works
White-label IT support is priced per service and coverage level. Most MSPs combine two or three services; book a scoping call for a combined monthly quote.
From $2,800/mo · per seat, business-hours coverage; 24/7 quoted by seats needed · See all pricing
Works inside your stack
No new tools to buy. We work in your PSA, RMM, documentation and security platforms, under your brand.
-
ConnectWise -
Datto/Autotask -
HaloPSA -
NinjaOne -
N-able -
IT Glue -
SentinelOne -
Huntress
Typical certifications
Engineers are matched to the certifications and vendor experience your clients' environments need.
- CompTIA A+ / Network+ / Security+
- CCNA
- Microsoft 365 & Azure
- ITIL Foundation
The process
Live in 30 days.
From first call to tickets resolved under your brand.
- 1
Scoping Call
We learn your stack, your SLAs, your clients’ expectations and where coverage breaks today. 30 minutes.
- 2
Solution Design
Coverage hours, escalation matrix and runbooks agreed up front. Engineers are matched to your stack – ConnectWise, Datto, Kaseya, NinjaOne.
- 3
Knowledge Transfer
We handle the heavy lifting – access, documentation and SOPs set up in your PSA, RMM and docs platform. You simply review and approve.
- 4
Go Live
Tickets and alerts are worked under your brand. We handle QA, shift coverage and daily oversight, with weekly reporting. You focus on growth.
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Frequently asked questions
Can our clients tell the support is outsourced?
No. Engineers answer as your company, in your tools, with your branding.
Can we combine services?
Yes. Most MSPs combine help desk with NOC or SOC coverage, and add project work as needed.
How fast can coverage start?
Most MSPs go live within about 30 days of the scoping call.
What is white-label IT support?
IT support delivered by a partner but presented as your own: your brand, your tools and your processes, so clients see one team.
Can you provide 24/7 IT support for our clients?
Yes. Coverage ranges from after-hours and weekends to full 24/7/365, depending on the services and seats you choose.
Related guides
Let's scope your coverage.
Tell us about your stack, your SLAs and where tickets pile up. We'll show you exactly how we'd cover it.
