Patch policy management
OS and third-party patch policies set, scheduled and kept current per client.
Patch management services
Patch management and backup monitoring for MSPs
The routine operations work that slips when your team is busy: patch cycles, failed-patch remediation, RMM agent hygiene and daily backup verification, done on schedule and documented for every client.
- From $3,000/mo
- Coverage: Business hours, extended or 24/7
- ISO 27001 & SOC 2 certified
What's included
From $3,000/mo · per dedicated engineer seat
Failed-patch remediation
Every failed or pending patch investigated and fixed, not just reported.
RMM agent hygiene
Offline, stale and missing agents found and fixed so monitoring coverage is real.
Backup job verification
Daily review of backup and BDR jobs, with failures ticketed and resolved.
Restore testing
Scheduled test restores, documented as evidence for clients and auditors.
Compliance reporting
Patch and backup status reports per client for QBRs and cyber-insurance questionnaires.
How the work is split
What LTVplus handles
- Patch policies and schedules per client, OS and third-party
- Investigating and fixing failed or pending patches
- Finding and fixing offline or missing RMM agents
- Daily backup job checks and scheduled test restores
What you keep
- The client relationship, contracts and billing
- Your PSA, RMM, documentation and security stack
- Escalation decisions and anything outside the agreed scope
How pricing works
Patch management services are priced per dedicated engineer seat per month and scale with the number of endpoints and clients covered.
From $3,000/mo · per dedicated engineer seat · See all pricing
Works inside your stack
No new tools to buy. We work in your PSA, RMM, documentation and security platforms, under your brand.
-
NinjaOne -
N-able -
ConnectWise -
Atera -
Acronis -
Veeam - Datto BCDR
Typical certifications
Engineers are matched to the certifications and vendor experience your clients' environments need.
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
The process
Live in 30 days.
From first call to tickets resolved under your brand.
- 1
Scoping Call
We learn your stack, your SLAs, your clients’ expectations and where coverage breaks today. 30 minutes.
- 2
Solution Design
Coverage hours, escalation matrix and runbooks agreed up front. Engineers are matched to your stack – ConnectWise, Datto, Kaseya, NinjaOne.
- 3
Knowledge Transfer
We handle the heavy lifting – access, documentation and SOPs set up in your PSA, RMM and docs platform. You simply review and approve.
- 4
Go Live
Tickets and alerts are worked under your brand. We handle QA, shift coverage and daily oversight, with weekly reporting. You focus on growth.
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Frequently asked questions
Do you patch servers as well as workstations?
Yes, inside the maintenance windows you set per client. Server reboots follow your change process.
Which backup platforms do you verify?
Datto BCDR, Veeam and Acronis are the most common, plus others on request.
Do you just report failures, or fix them?
We fix them. Failed patches and backup jobs are worked to resolution, and anything that needs your call is escalated.
What are patch management services?
An outside team plans, deploys and verifies operating-system and third-party updates across your clients' devices, and fixes the patches that fail, so nothing sits unpatched.
Can you work inside our RMM?
Yes. We use the patching and backup tools you already run, such as NinjaOne, N-able, ConnectWise, Datto, Veeam or Acronis.
Related guides
Let's scope your coverage.
Tell us about your stack, your SLAs and where tickets pile up. We'll show you exactly how we'd cover it.
