HELP DESK CAPACITY CALCULATOR
How long before your help desk can't keep up?
Two quick steps. Takes 30 seconds.
Your team is running at 88% of ticket capacity.
At 4% monthly growth, the queue starts growing in Mar 2027, 4 months from now.
Your team keeps up for 4 months. After that, ticket hours pass capacity and the queue starts to grow.
Ticket hours vs. team capacity, next 12 months
See the math
- Ticket hours this month
- 458 hrs
- Tickets × minutes per ticket ÷ 60
- Team capacity per month
- 520 hrs
- Techs × hours per week × 52 ÷ 12
- Techs needed today
- 3.5
- Ticket hours ÷ one tech's monthly capacity
- LTVplus engineer
- From $2,800/mo
- Dedicated, white-label, in your PSA
Check your inbox in the next few minutes.
Want a team plan sized to your ticket volume?
Book a scoping callAdd 2 engineers before the queue does it for you.
From $5,600/month (2 × $2,800 per dedicated engineer), under your brand.
"They consistently exceed expectations and have become an integral part of our team."
Room to grow. But who covers nights and weekends?
Your help desk can absorb the next 12 months. After hours is usually where the gaps are.
When the queue outgrows the team
Add capacity in weeks, not hiring cycles.
Your PSA, your brand
Engineers work tickets in your PSA, on your templates, as your team. Clients see one help desk.
Live in 30 days
Scoping, solution design, knowledge transfer and go-live, without a recruiting cycle.
Scales with your ticket volume
Add engineers as you sign clients, with QA, training and management included.
How we calculate this
Ticket hours = tickets per month × average minutes per ticket ÷ 60.
Team capacity = techs × ticket hours per tech per week × 52 ÷ 12. Using hours actually spent on tickets, not paid hours, keeps the number honest.
Capacity used = ticket hours ÷ team capacity. Above 100%, tickets come in faster than your team can clear them, so the backlog grows every month.
The forecast grows ticket hours by your monthly growth rate for 12 months. Engineers needed = month 12's ticket hours ÷ one tech's monthly capacity, minus your current techs, rounded up.
LTVplus pricing uses the help desk starting price per dedicated engineer. Final pricing depends on coverage hours, tools and ticket profile.
Stay ahead of the queue.
30 minutes on your ticket volume, growth and team. Leave with a staffing plan and a firm quote.
