Firewall management
Rule changes, firmware updates and VPN tunnels on Fortinet, SonicWall, Meraki and more.
Network engineering services
Network engineering services for MSPs
Network engineers who configure, troubleshoot and document your clients' firewalls, switches, wireless and VPNs, so network tickets stop sitting in the queue waiting for your one senior engineer.
- From $3,000/mo
- Coverage: Business hours, extended or 24/7
- ISO 27001 & SOC 2 certified
What's included
From $3,000/mo · per dedicated engineer seat
Switching & Wi-Fi
VLANs, port configs, wireless surveys and troubleshooting.
VPN & remote access
Site-to-site and client VPN setup and troubleshooting.
Network troubleshooting
Latency, packet loss and ISP issues diagnosed and worked with carriers.
Config backups
Device configurations backed up and kept under change control.
Network documentation
Topology diagrams and device records maintained in your documentation platform.
How the work is split
What LTVplus handles
- Firewall rule changes, firmware updates and VPN tunnels
- Switching, VLAN and Wi-Fi configuration and troubleshooting
- Diagnosing latency, packet loss and ISP issues
- Config backups and network documentation
What you keep
- The client relationship, contracts and billing
- Your PSA, RMM, documentation and security stack
- Escalation decisions and anything outside the agreed scope
How pricing works
Network engineering services are priced per dedicated engineer seat per month. Larger network projects can be quoted separately as fixed-price work.
From $3,000/mo · per dedicated engineer seat · See all pricing
Works inside your stack
No new tools to buy. We work in your PSA, RMM, documentation and security platforms, under your brand.
- Fortinet
- Cisco Meraki
- SonicWall
- Ubiquiti
- Auvik
-
IT Glue
Typical certifications
Engineers are matched to the certifications and vendor experience your clients' environments need.
- CCNA
- CompTIA Network+
- Fortinet NSE
The process
Live in 30 days.
From first call to tickets resolved under your brand.
- 1
Scoping Call
We learn your stack, your SLAs, your clients’ expectations and where coverage breaks today. 30 minutes.
- 2
Solution Design
Coverage hours, escalation matrix and runbooks agreed up front. Engineers are matched to your stack – ConnectWise, Datto, Kaseya, NinjaOne.
- 3
Knowledge Transfer
We handle the heavy lifting – access, documentation and SOPs set up in your PSA, RMM and docs platform. You simply review and approve.
- 4
Go Live
Tickets and alerts are worked under your brand. We handle QA, shift coverage and daily oversight, with weekly reporting. You focus on growth.
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Frequently asked questions
Can engineers work on-site?
Our engineers work remotely. For on-site hands, they guide your field technician or a smart-hands provider step by step.
Which vendors do you support?
Fortinet, Cisco Meraki, SonicWall and Ubiquiti are the most common. Tell us your stack during scoping.
Do network changes follow our change process?
Yes. Changes are ticketed, approved and scheduled through your PSA and change windows.
What do network engineering services include?
Configuration, troubleshooting and documentation of firewalls, switches, wireless and VPNs across your client sites, done remotely and under your change process.
Let's scope your coverage.
Tell us about your stack, your SLAs and where tickets pile up. We'll show you exactly how we'd cover it.
