Most businesses pour budget into acquisition while underinvesting in retention. A dedicated Customer Success Manager changes that equation and works to protect revenue, identify upsell opportunities, and build the kind of relationships that generate referrals.
A proactive Customer Success Manager monitors health scores, spots disengagement early, and intervenes before a customer decides to leave to turn at-risk accounts into renewed ones.
Your Customer Success Manager builds the trust and product knowledge needed to identify genuine upsell and cross-sell opportunities. Start growing revenue from customers you’ve already acquired.
A structured onboarding experience drives faster time-to-value, higher product adoption, and stronger retention from day one. We reduce the silent churn that starts at signup.
LTVplus Customer Success Managers surface patterns in customer feedback, escalate product gaps, and advocate internally for what customers actually need. We turn your customer service function into a growth asset.
Every Customer Success Manager placement matches to your stack and goals. Here’s what our most common use cases include.
Gorgias
Zendesk
Freshdesk
Aircall
Intercom
Re:amaze
LiveChat
Front
Richpanel
Gladly
Salesforce
Stripe
Not seeing a tool you use? Our Customer Success Managers are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
We handle contracts, compliance, and managed onboarding. Your Customer Success Manager starts and we check in weekly for 90 days.
All candidates are vetted for English proficiency, cultural fit, and professional skills.
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
