How Commission Hero Maintained High Quality Customer Service and Low Response Time With LTVplus
Meet Commission Hero
Commission Hero is the number 1 Clickbank affiliate in the world. They offer proven and tested strategies to support Facebook Ads and Clickbank offers.
Commission Hero was in need of a reliable customer service team to help support their customers. They needed an experienced team of professionals to handle their customer service through email.
A dedicated Customer Experience team of well-trained agents was the solution they needed to increase sales conversions, revenue, and improve overall customer experience. LTVplus offered to create a team of 6 agents who could take care of their inbox 24/7.
1. Dedicated agents
The team started out with 6 agents, and 2 of them were promoted to senior agents for handling escalations. The team manages to maintain high quality responses with quick response time. The average first response time for emails is less than 30 minutes.
2. Customer Success team
Dedicated customer experience agents were managed by an assigned LTVplus Customer Success team that made sure the agents hit the desired goals of the business.
The team consisted of:
All of the agents underwent constant training and were coached repeatedly, to ensure the smooth launch and integration of new launches and releases.
The main benefit for Commission Hero was the improved and consistent quality of customer service which aided in improved sales and an increase in revenue.
The LTVplus team is amazing. Their representatives are very professional, accommodating and quick to learn and support new products. Response times to our high volume queue are very fast. They are always on board to help with other tasks anytime we need them. The representatives are very thorough in their jobs and make sure they review all materials and present any issues they find quickly.
Our company goes through a lot of system and product changes and LTVplus is always quick to learn and support. LTVplus management is always easy to get in touch with when new initiatives are communicated to the team in a timely fashion.
We would recommend LTVplus to anyone needing a fantastic and accommodating support team!
Customer Support Manager
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