LTVplus

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How LTVplus helped Caseproof recover over $100k of lost revenue

payments recovered
$ k+
sales revenue recovered
%
More than 95% CSAT
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HelpScout

Meet Caseproof

Caseproof specializes in producing WordPress plugins and services for online businesses. Their plugins help people automate their marketing efforts and payment systems to take their businesses to the next level. 

Their products include MemberPress, a full-featured Membership solution for WordPress; Affiliate Royale, a complete Affiliate Program management plugin for WordPress; Pretty Links, an advanced link cloaking and redirection plugin for WordPress; Buy Now Plus, an easy to use, cloud-backed service that will allow you instantly start accepting Credit Card payments via simple buy now buttons placed anywhere on your website or even social media accounts.

Challenge

Caseproof needed a reliable Failed Payment Recovery specialist who would make sure on-time payments happen. A recovery agent would handle the payment recovery and ensure customers pay on time.

Solution

The solution for Caseproof was having a recovery specialist that was in charge of making phone calls to the customers and sending out emails to recover billing information, so that the payments would be processed all the way through.

Retention Specialist/Failed Payment Recovery Agent

The set up for Caseproof was having 1 dedicated Failed Payment Recovery agent, who was working full time on making and taking phone calls from customers and collecting billing information. The agent was out-staffed to the customer, so the Caseproof team could train and educate the agent about the processes and tasks at hand.

Benefit

The benefit of having support from LTVplus and a dedicated Failed Payment Recovery Agent Caseproof had a reliable partner who took care of payments and recovered more than 640 payments resulting in more than $117,000 recovered revenue in just 9 months

Using LTVplus’ Failed Payment Recovery service has been fantastic. They’ve helped us recover many payments that would otherwise be lost and have provided the clearest reporting you’ll ever see.

The ROI here has been huge … using LTVplus for Payment Recovery is just a no-brainer!

blair williams

Blair Williams

Founder of Caseproof and MemberPress

Result

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