Behind every successful business is a strong back office. And behind a strong back office is a top-notch quality team that runs it.
While most of the employees in a company work on delivering the main product or services, other administrative tasks are delegated to the back office support team.
These functions are very crucial to any company but they require additional costs and resources for hiring, management, and monitoring.
To cut down on costs without sacrificing efficiency and quality, companies choose to outsource their back-office support services instead.
What is back office support?
Back office support services are office solutions that are not customer-facing.
The term “back office” comes from the way that early companies designed the layout of their offices. The front part of the office was for the employees who interacted directly with the customers. Meanwhile, the back portion was for the staff who didn’t need to interact with customers.
Even though back-office support staff don’t directly, communicate directly with customers, they are very much a crucial part of the business.
Plus, they contribute to the overall customer experience by:
- Ensuring that data and information are accurate
- Maintaining content and UX/UI of the website and digital assets
- Monitoring technical aspects like payment integrations, bugs, and other automation
- Managing financial statements
- Overseeing logistics and inventory
- Minimizing friction with customers and setting your customer support team up for success.
Essentially, the back-office support team is like your “behind the scenes” team. Though hidden from plain sight, they are very crucial to the success of your business.
What are some examples of back-office support services?
Here are some of the most commonly sought-after back-office support services:
- Data entry
- Data analysis
- Payroll management
- Financial management
- Tech support
Thanks to digital transformation, companies that need back-office support can now outsource these services from anywhere in the world.
This can lessen their operation costs by a lot—allowing the core team to focus on delivering the actual product or service.
4 advantages of back office support outsourcing
According to a 2021 survey from Clutch, 80% of respondents planned to outsource services to improve efficiency, boost business growth, and work with experts from all over the world. Here are the top advantages of back-office support outsourcing:
1. Keeps the business backbone upright
A reliable back-office support system ensures that all operational activities in the background are working seamlessly.
That way, the front office can focus on its core tasks without worrying about whether the data is encoded, the data is correct, the archives are organized, and so on.
The entire company can work seamlessly and do its best because the back-office support team is providing them with everything they need to be successful.
2. Solves expendability issues
The importance of back-office support is undeniable. However, growing and managing a team for it is always challenging because of the resources it requires.
Outsourcing back-office support includes offloading not only the specific services, but also the hiring, training, and managing. As a result, you can cut back on expenses without sacrificing the quality of your back office support. This is why 19% of businesses with 251-500 employees outsource—so they can scale their business.
3. Easy access to global back-office support experts
If there’s one thing that the COVID-19 pandemic has taught us, it’s that geographic location is no longer a limiting factor.
The decision to outsource back-office support services is an opportunity to work with highly-skilled experts from all over the world. Your business will be assured of top-quality back office support without you having to worry about the hiring process.
4. Support time and cost-efficiency
Often, the time and effort needed to build and maintain an internal back office team take focus away from the business goals. This is true regardless of the size of your business.
Data from 2021 to 2022 remained steady—27% of small businesses outsource so they can work more efficiently. Outsourcing your back support services will give your team more time, resources, and energy to concentrate on sprucing up your services.
Wrap-up: Experience back-office support that can level up your business
Outsourcing back-office support services will allow you to hit your business targets and one-up your competition while cutting back on significant costs.
LTVplus puts a premium on back office support because we believe that it adds value to the overall customer experience. After all, reliable back office support sets up your customer support team for success. Schedule a free consultation with our experts to see how you can begin.