Live Chat
Live chat is not just a tool of communication for your customer support team. It is also a very useful sales channel that can increase conversion rates and revenue.
Some of the queries and questions that come through live chat can be efficiently solved with chatbots. However, many of the requests can be complex and have to be handled by a human who can understand the needs of the person sitting on the other end.
Even though the technology is improving day-by-day, our experience shows us that chatbots and AI can help with some basic requests and smaller issues that the customer might face. But, when it comes to solving some complex requests or selling to the customer, a team of experienced live chat agents is what you need.
With live chat outsourcing, dedicated live chat agents can increase your conversion rates by 17%
Our highly-trained and experienced team of customer success agents can help you with:
Presales
Get more sales and appointments with dedicated live chat agents and 24/7 live chat coverage.
Your visitors and prospects will get the information they need to make the right decisions.
Post-sales
Form relationships with your customers, build brand loyalty and ultimately increase customer lifetime value through upselling.
Our live chat agents are there to make sure your customers get the information and support they need to succeed.