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Building loyalty beyond discounts

Top 10 ways to boost post-BFCM customer retention

You channel your resources into gearing up for a triumphant BFCM acquisition, but how do you sustain that momentum beyond the holiday season? Explore effective strategies to retain your recent customers and ways to transform them into long-term subscribers, even after the discount-driven shopping frenzy.

0 hour
0 th Oct

Hosted by

Tshili Khupe photo

Tshili Khupe

Head of Growth & Partnerships

Gaby at Smartrr

Gabriella Yitzhaek Tegen

Founder & CEO

What's inside?

Amidst the thrill of sales and revenue surges during Black Friday-Cyber Monday (BFCM), a new hurdle emerges – the conversion of holiday shoppers into devoted, lifelong subscribers.

The crucial question is: HOW?

Unlock insights from industry experts and delve into the top 10 strategies for enhancing customer retention after the BFCM shopping spree.

Chris from Smartrr and Tshili from LTVplus will be sharing invaluable tips and hacks to address your most pressing post-BFCM challenges.

Discounts and deals power the BFCM season but they cannot last forever. Discover an intelligent strategy to engage customers with post-holiday discounts, enticing them to opt for a subscription model.

Distinguishing between one-time bargain hunters and potential loyal customers is crucial. Explore how you can empower your sales and customer service teams with a post-purchase engagement hub, ensuring sustained customer interest in the long run.

The overwhelming influx of marketing messages during BFCM can contribute to customer burnout, prompting brands to dial down their marketing efforts post-holidays. This is precisely when your loyalty rewards can strategically incentivize customers to continue their purchases from you.

The post-holiday blues often result in abandoned shopping carts. Building a personalized outreach strategy off the engagement data, your customer service team can transform this retention challenge into an exciting opportunity for upselling and cross-selling.

Failed payments present another factor that might hinder your BFCM revenue from meeting expectations. Issues like reaching spending limits, insufficient funds, card expiry, or human error can result in lost revenue. Our experts will share valuable tips and techniques on the most effective ways to recover from failed payments.

Great customer service starts with LTVplus.

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