FAQs

If you want to focus only on pre-sales chat, you can still have your customer service representative gather all the needed information from your customer, create a support ticket and escalate the issue to the relevant customer support representative.

Our representatives are trained at handling the full spectrum of customer service duties and overcoming different situations that occur. We build a knowledge base that is based on content from your website, product and service manuals. We then train them with the knowledge base built and samples of your email and live chat correspondence with your customers. This helps them understand your business much better before they go live.

We support all kinds of live chat and help desk software as our representatives are trained to use any tool. Their skills to deliver quality customer service does not change.

We understand that you may have doubts about outsourcing customer service to another us. Our consultation is free so you can get in touch with one of our representatives to get the answers to all your queries before you begin outsourcing with us. You can also add or remove representatives within 2 weeks with us.

We never compromise on the security of your data, credit card details, logins, and/or passwords and have implemented stringent data security measures to ensure complete confidentiality of your information. LTVplus representatives are made to sign non-disclosure agreements and any data security breach is severely penalized.

Fill up the consultation form and have a chat with one of our representatives. It will help us in recommending you the manpower and technologies you need for success. Once you receive the proposal, you can sign off on it to accept it. We will then start recruiting and/or training your dedicated representatives and they will start answering your customer’s emails and chats thereafter.

From the moment we begin working together, it takes us about 2 to 3 weeks to have your representatives trained and ready for live chat, email support and social media support.

Our representatives are capable individuals who are dedicated to providing the best customer experience possible. During their free time, they can provide supplementary services such as helping with documentation.

There is no minimum period and you are free to terminate our relationship after giving us a two-week notice in advance.

Work commences only after the receipt of payment in advance. We have the right to terminate, suspend, or put work on-hold in case of payment delays.

There are no hidden fees. We only charge one weekly price per representative, and we handle all incentives and benefits on our end to make sure you only have happy representatives representing your business.

Definitely. Simply let us know and we will have the replacement(s) ready within 2 weeks.

Yes, we definitely provide 24/7 coverage. You would need a minimum of 3 representatives per 8-hour shift, but the actual team size would depend on the size of your traffic and requirements.