When you connect ChatCreate with your preferred help desk tool, chatbot automatically analyzes all your Chat history and tries to detect all of the recurring support issues. Once done analyzing the issues, it will suggest the ones it can help automate for you. You can then decide which ones you want to automate.
If your customer enters an inquiry that the chatbot does not understand your chatbot will automatically transfer that request to a human. That way, you will make sure that your human team takes care of all complex tasks at hand and the chatbot takes care of the minor requests and messages automatically.