Trust our team of Zendesk experts to help you with setting up and managing your Zendesk account.
Set your business up for success and predictable growth by investing in live chat and customer service.
Increase website conversions by 11%.
Don’t miss another opportunity to engage with your website users. Zendesk’s chat platform is easy to set up and is rich with features that will make chatting with customers seamless. Flexible ticket management with automated workflows will help with multiple chat inquiries.
Your CSRs are able to add additional information about the customer right in the chat window and tag the conversation for easy filtering and reporting.
Transferring conversations between departments is another one of the awesome features of Zendesk, enabling live chat agents to quickly handover qualified leads to the sales department.
Zendesk enables you to build dynamic support portals with self-help resources. These portals can help customer service representatives provide the right answers by referring customers to your Zendesk knowledge base, and also suggest answers based on your customer questions.
Aside from the portal, clients also have an opportunity to engage in conversations with other customers in your brand’s community forum.
Engage with your customers where it suits them best. Zendesk’s Message feature enables CSRs to get in touch and chat with clients on their favorite messaging apps – like Facebook, LINE, and Apple Business Chat beta.
Track engagement and conversations in real-time with the Monitoring option. These real-time metrics will show you chat volume, visitor experience, and CSR performance.Analytics displays a series of reports, giving you an overview of your chat and CSR activity. Having knowledge of this data can help you with optimizing customer service efforts and strategies, resulting in efficient workflow and business growth.
Our highly-trained and experienced CSRs know their way around Zendesk. They can easily jump in if you already have an account, or our Zendesk experts can help you with setting up from scratch.
We take care of your Zendesk every step of the way:
World-class customer service outsourcing for businesses of all sizes.
