Our founders, GQ Fu and David Henzel came up with the idea for a live chat outsourcing business. They also wanted to hire top talent without geographical limitations. Hence, LTVplus was born.
Today, LTVplus is a 100% remote team with 500+ members from all over the world. We provide highly-trained and dedicated customer service agents who support businesses 24/7 through various platforms.
The LTVplus team continues to help businesses grow by transforming their customer service strategy into a profit center. By providing unparalleled customer experiences to our client’s customers, we aim to increase their lifetime value.
Hear from our leadership as they unpack the core values driving our mission, mindset, and global team spirit.
“We succeed when our customers succeed.”
We are committed to understanding our clients’ needs, delivering value and driving meaningful outcomes that foster growth.
“It may not be your fault, but it is your problem.”
We take responsibility for outcomes, whether they are directly our fault or not.
“Treat others how you want to be treated.”
We believe in uplifting and empowering people. Everything we do is rooted in kindness, respect, and the desire to see others thrive.
Our teams and our customers are our Number 1 priority.
We deliver value in everything we do and set our customers up for success.
We build trust and excellence through total accountability. How we do one thing is how we do all things.
We do not hesitate in taking responsibility and improving what can be improved.
Document, run, feedback, improve, repeat.
We act out of love, not out of fear.
Life is short so we remove things that are unpleasant.
Transparency builds trust — the foundation of great teamwork.
CEO
Co-founder & Advisor
Co-founder
Vice President of Revenue
General Manager
Head of HR
Head of Operations
Head of Customer Success
Executive Assistant
Executive Assistant
Operations Manager
Training Manager
Sr. Recruitment Manager
Workforce Manager
Corporate Trainer
Social Media Manager
Marketing Manager
Chief of Staff
Sr. Customer Success Manager
Business and Technology Solutions Manager
