Does IT Glue Integrate With Your PSA & RMM?

Regina Ongkiko

MSP

12 min read September 3, 2026

Key takeaways

Yes, IT Glue integrates with the major PSA and RMM platforms MSPs use, including ConnectWise Manage, Autotask, Kaseya VSA, Datto RMM, ConnectWise Automate, NinjaRMM, Atera, and Syncro. HaloPSA also connects via API.
The core value: documentation shows up automatically in the PSA ticket view for the relevant client, without a separate search.
Devices the RMM discovers sync to IT Glue as configuration items, so a monitored server or switch links directly to its documentation.
Hudu is the closest direct alternative with no user minimums or long-term contract, and generally cheaper than IT Glue's published pricing.
This guide covers which platforms are supported, how the connection works, what setup involves, and what MSPs gain from it.

What does IT Glue do and why does integration matter for MSPs?

IT Glue stores structured documentation for every client: passwords, network configurations, hardware asset records, SOPs, runbooks, security checklists, and onboarding procedures. It's organized by client organization, so any technician can find what they need without asking a colleague or searching a shared drive.

Kaseya's acquisition of IT Glue was announced and completed in December 2018. This means Kaseya now has a full and complete integration of IT Glue within its IT Complete suite.

IT Glue has become a widely-used documentation platform for many MSPs, but documentation that lives in isolation from your ticketing and monitoring tools creates a workflow gap.

Which PSA and RMM platforms does IT Glue support?

PSA integrations

ConnectWise Manage: An API-key-based integration that syncs organizations, configurations, and contacts between the two platforms, with optional two-way sync so records created in IT Glue can push back to ConnectWise. IT Glue also offers a ticket sync.
Autotask (Datto PSA): The IT Glue and Autotask integration allows seamless two-way synchronization of Accounts, Contacts, and Configurations. Assets can easily be created and modified within IT Glue. Likewise, ticket integration links Autotask ticket history back to IT Glue records. (If you're weighing these two PSAs against each other rather than just their IT Glue integration, our ConnectWise Manage vs. Autotask PSA comparison goes deeper on how they differ.)
Kaseya BMS: This integration enables teams to make use of a complete BMS ticketing experience directly within IT Glue and IT Glue contextual documentation also within BMS accounts, assets, contacts, and tickets. For example, anything stored as a flexible asset in IT Glue can be billed in BMS which reduces time needed for manual reconciliation.
ServiceNow: Syncs critical information from ServiceNow account to IT Glue and links IT Glue documentation for contextual relationships.
HaloPSA: A powerful integration that maps organizations and locations between platforms and lets techs open the linked IT Glue records directly from a client, site, or asset in Halo. IT Glue flexible asset types also map to Halo asset types with field-level mapping.

RMM integrations

Kaseya VSA: Native Kaseya integration. Discovers devices and organizations in VSA and matches them to IT Glue configurations by MAC address or serial number.
Datto RMM: Native Kaseya integration. Device inventory syncs to IT Glue as configuration items.

Pro tip: Kaseya recommends syncing Datto RMM to Autotask first, then Autotask to IT Glue, followed by integrating Datto RMM with IT Glue. This sequencing avoids issues with syncing records.

ConnectWise Automate: Discovers clients and computers in Automate and matches them to IT Glue organizations and configurations using company name, MAC address, or serial number.
NinjaRMM (NinjaOne): Syncs Ninja customers to IT Glue organizations and Ninja devices to IT Glue configurations, including hardware details like CPU, memory, and last reboot. (Note that IT Glue currently supports only the North American and EU instances of NinjaRMM.)
Atera: Discovers customers and devices in Atera and matches them to IT Glue organizations and configurations by name, MAC address, or serial number.
Syncro: A combined RMM/PSA platform. The integration syncs Syncro-managed devices (not manually added assets) to IT Glue as configuration items; changes made in IT Glue don't sync back to Syncro.

How does IT Glue link documentation to tickets and assets?

Documentation in the ticket view

When a technician opens a ticket in ConnectWise Manage or Autotask, an IT Glue sidebar surfaces the records mapped to that client organization.
The organizational mapping set up during integration means the ticket's company record links directly to the corresponding IT Glue organization, so relevant records surface without a manual search.

Asset linking from the RMM

When an RMM integration is active, monitored devices sync to IT Glue as configuration items. How deep that connection goes depends on the RMM.
Datto RMM's integration is the most developed, since it's also a Kaseya product. It adds a dedicated IT Glue pane directly inside Datto RMM's device summary and alert pages, and a Web Remote feature that pulls IT Glue's stored passwords into a live remote session. This lets a technician view alerts, device data, and credentials without switching tools mid-session.
Other RMMs (ConnectWise Automate, NinjaRMM, Atera, Syncro) sync device inventory into IT Glue as configuration items one-way, giving techs hardware specs and documentation in one place, but without that same live, in-session pane.

How to set up IT Glue with your PSA or RMM

The general setup sequence applies across most integrations, though exact steps and UI location vary by platform version:

Generate API credentials on the PSA or RMM side. The platform being connected, not IT Glue, is where you create the key. In ConnectWise Manage this means creating an API Keys pair for a dedicated integration member; in Autotask it means creating a dedicated API user; in most RMMs it's an API key or token generated in that platform's admin settings.
In IT Glue, navigate to Admin (or Account) → Integrations and add the new integration. Click New, select the platform, and enter the credentials generated in step 1.
Configure sync settings. Choose which company/account types, configuration types, and ticket boards or queues to sync.
Map or match organizations. This is the most important step. IT Glue attempts to auto-match PSA/RMM records to existing IT Glue organizations by name (and devices by MAC address or serial number for RMMs), but mismatched or unmatched records need manual review.
Start a manual sync and test with one organization before enabling broadly. This confirms records are matching correctly and documentation is surfacing as expected.

How a connected documentation workflow actually affects your day-to-day

Fewer tab-switches, faster context

The most immediate change is cognitive load which also affects technician burnout. Without integration, resolving a ticket often involves multiple steps across multiple platforms. With integration, a technician who opens a ticket sees the client's firewall password, VPN configuration, and last maintenance window immediately, because the ticket's client record already carries the connection to IT Glue.
For high-volume help desks handling dozens of tickets per technician per day, the cumulative time saved across those context-switches is meaningful.

Faster resolution on repeat issues

When a resolution is documented in IT Glue and linked to the client organization, the next technician to handle a similar issue finds the answer in the same place they're already working.
This matters most during onboarding: a new technician handling their first ticket for an unfamiliar client has access to the same institutional knowledge a five-year veteran has.

Audit trail across documentation and tickets

Every IT Glue documentation access is logged. Combined with the PSA ticket record, this creates a traceable line from ticket open → documentation accessed → issue resolved.

Documentation speeds up ticket resolution, but when ticket volume itself is the constraint, faster access only goes so far. LTVplus, a managed support company for MSPs, provides dedicated support teams that work within your existing PSA and IT Glue workflows, handling the ticket volume your in-house team can't absorb. Book a free consultation.

What are the main alternatives to IT Glue for MSPs?

The IT Glue alternatives MSPs actually shortlist are Hudu, IT Portal, ConnectWise Documentation (formerly ITBoost), NinjaOne Documentation, and general knowledge platforms like Confluence. Hudu and IT Portal are the closest like-for-like swaps. The ConnectWise and NinjaOne options make sense mainly if you already run their stack.

Tool	Published pricing	Best fit
Hudu	$27/user/mo billed annually, no minimum, no contract	Teams that want a flat rate and an exit
IT Portal	From $20/user/mo (5–35 user band), month-to-month	Multi-site, rack-level, on-prem needs
ConnectWise Documentation	Not published — demo/quote	Existing ConnectWise PSA/RMM shops
NinjaOne Documentation	Not published — pay-per-device quote	Existing NinjaOne RMM shops
Confluence	Free tier plus paid plans	Internal runbooks, not client documentation

Hudu

Hudu is documentation-first: docs, a password vault, asset management, IPAM, rack and process/SOP management, a client portal, and website and SSL monitoring, all inside one flat rate.
Read-only portal users for clients are free and do not consume licences. Advanced network discovery (Hudu Radar) is a paid add-on at $9 per company per month.
The difference most MSPs weigh: Hudu can be self-hosted as well as cloud-hosted, which IT Glue cannot. That is only an advantage if you genuinely want to own upgrades, backups and uptime. Hudu is also documentation only (no PSA, no RMM) so it sits alongside your stack rather than replacing a piece of it, and while its integration list is broad, it is not the deep single-vendor tie-in you get from IT Glue inside Kaseya.

IT Portal

IT Portal structures documentation hierarchically (company, site, facility, cabinet, IP network) instead of as flat documents. That suits MSPs managing multi-site clients, colocation space or physical racks, where knowing which cabinet a device sits in matters. Password management and full open API access are included on every plan, deployment can be cloud or on-premises, and the vendor ships migration wizards from both IT Glue and Hudu.
Commercially it takes the opposite posture to IT Glue: month-to-month with no contract, no onboarding fee, a 30-day money-back guarantee, self-serve signup, and 24 free client users. Published cloud pricing lands at $20 per user per month in the 5–35 user band, with 1–3 user teams paying more per seat and larger bands moving to flat monthly rates.
The trade-offs are real: it is a smaller vendor with a smaller partner ecosystem, and the hierarchy is a strength when it matches how you work, but friction when it does not.

ConnectWise Documentation (formerly ITBoost)

If you already run ConnectWise PSA and RMM, this is the least disruptive move. Onboarding from PSA is one click and kicks off a data sync, and you get a centralised knowledge base, SOPs, a password vault with audit-trail reporting, automated asset discovery from cloud integrations, VoIP integration that surfaces caller context to techs, and a tie-in to Reports and Dashboards (formerly BrightGauge).
Its value comes from the surrounding ConnectWise stack, so it is a weak pick if you are not on it. ConnectWise also does not publish pricing for it, so budgeting means a sales conversation.

NinjaOne Documentation

NinjaOne folds documentation into its endpoint management console: out-of-the-box and fully custom templates with 20+ field types, relationship mapping across documents, devices, credentials and technicians, checklists at global or organisation level, exportable runbooks, per-organisation or global knowledge-base wikis, and credential storage with encryption, MFA and role-based access.
It is a module rather than a standalone product, and NinjaOne prices it pay-per-device on a custom quote rather than per user with no published rate.
Good fit if NinjaOne is already your RMM and you want documentation without context switching. Poor fit if you want documentation independent of your endpoint tool, or if your device-to-technician ratio makes per-device pricing land worse than per-seat.

Confluence and other general knowledge platforms

Confluence, Notion and SharePoint come up in every one of these conversations, almost always on cost. They are capable general knowledge workspaces with pages, templates, databases, search, and AI assistance.
If your real problem is internal process notes, they will do it for a fraction of a dedicated MSP tool's per-seat price.
They are not multi-tenant IT documentation systems, and the gap is structural rather than cosmetic. There is no client-scoped organisation model, no credential vault with rotation and audit trails, no PSA or RMM sync, no asset relationship mapping, and no client portal with per-client access boundaries.
Teams that start here usually end up hand-building those primitives, which is the exact work the purpose-built tools exist to remove.

Truly connected documentation earns its setup time

IT Glue's integrations with PSA and RMM platforms do what standalone documentation can't: surface the right information at the moment a technician needs it, without a separate search.

The setup investment (API configuration, organization mapping, and asset sync) pays back in faster ticket resolution and fewer daily context-switches.

For MSPs where ticket volume is still the binding constraint after documentation is in place, LTVplus can help you scale the support operation around the tools you've already built. Let’s have a conversation.

Frequently Asked Questions

Does IT Glue integrate with ConnectWise?

Yes, IT Glue integrates with both ConnectWise Manage (PSA) and ConnectWise Automate (RMM). The ConnectWise Manage integration surfaces IT Glue documentation in the ticket view; the Automate integration allows monitored assets to link to IT Glue configuration records.

Does IT Glue integrate with Autotask or Datto RMM?

Yes, Autotask (Datto PSA) and Datto RMM are both Kaseya products, as is IT Glue. Documentation surfaces in the Autotask ticket view for the correct client organization, and Datto RMM device data syncs to IT Glue as configuration items with documentation, credentials, and history attached.

Can IT Glue documentation link to tickets?

Yes. When the PSA integration is active and organizations are correctly mapped, IT Glue displays a documentation panel inside the ticket view showing all records for the ticket's client organization: passwords, configurations, SOPs, and any other documentation types the integration is configured to surface.

What are the main IT Glue alternatives for MSPs?

Some of the main IT Glue alternatives for MSPs are Hudu, IT Portal, ConnectWise Documentation (formerly ITBoost), NinjaOne Documentation, and general knowledge platforms like Confluence.