Chatbots
Communications
Email Marketing
Social Media
CRM
E-Commerce
Payments
All-in-one helpdesk platform for your SaaS solution or eCommerce shop. Support, Engage and Convert Customers with the help of LTVplus Re:amaze live chat experts.
Re:amaze provides the solution for support, engagement, and helps convert website visitors into paying customers.
Every business that is in need of a helpdesk platform can start with Re:amaze — ranging from startups to eCommerce businesses that have multiple storefronts. It helps with:
Reducing live chat response time
Saves money
Enables proactive visitor engagement
The live chat widget is easy to implement on any website, which gives you the ability to chat in real time. You have the ability to set up canned responses to prevent website abandonment and engage with your visitors with pre-defined rules and responses. Using different modes in chat, you can even collect names and email addresses when the chat starts.
Respond, annotate and stay in the loop with what is going on — all in one inbox. You are able to manage conversations from multiple channels, such as email, Facebook, Twitter, Instagram, and much more.
A shared inbox gives you the ability to work together with your team, track conversations, and jump in if necessary.
The self-service portal is another really useful feature of Re:amaze. You can create branded self-help content for one or many brands, with a powerful and fully customizable FAQ feature. It is easily embeddable on the website, in-app or in the Re:amaze chat.
Re:amaze offers a robust and detailed way to measure and report the performance of your customer service efforts and individual staff member performance.
There are different types of reports that you can look into:
An overview of the activities for incoming customer requests.
How fast your team responds to an incoming request.
How successful your team is at resolving customer requests with just one reply.
How many messages there are within a specific thread.
See which replies are good and which ones need to be improved.
Shows the number of times an automated workflow was applied to the conversations, based on filters and criteria your team has set.
The average customer satisfaction ratings based on surveys.
Understand which response templates are being used the most.
Which tags are being used the most.
Shows the number of all the messages that your team sends to the customers as well as the most recent messages.
Shows an overall team performance.
Detailed report for an individual agent and their performance.
Re:amaze also has the Live feature, where you are able to monitor and track visitor activity, how many people are viewing your website and their detailed customer profiles. By tracking this information you will be able to send out targeted messages based on their activity, time zone, and geolocation.
Re:amaze can be integrated with over 30 different productivity apps that can help you with automation and synchronization of all conversations with customers and team members.
Depending on your business needs, there are several categories of apps that you can integrate with, such as:
Chatbots
Communications
Email Marketing
Social Media
CRM
E-Commerce
Payments
You want to make sure your online business is set up for success and that you can provide exceptional customer service.
The first step is choosing an appropriate helpdesk software – Re:amaze is an excellent choice.
The second step is implementing it into your online store.
The third most important one is compiling a team of live chat agents that would be on the front lines, dealing with issues your customers might have.
We’ve grown with Reamaze from just 1 operator to almost 30 now.
We joined because of the simplicity and stayed for how they continue to execute on new stuff.
Printful
There are two possibilities when it comes to hiring live chat agents – you can either hire in-house or outsource.
Advantages of going for the latter option — hiring outsourced live chat agents is much more efficient and economical. Our team of agents is highly trained and experienced in using different tools and software and can start working as a part of your company in no time.
We can help you out with the whole setup of Re:amaze:
Let’s work together to rid the world of bad customer experiences.
World-class customer service outsourcing for businesses of all sizes.
