How to Evaluate Managed Helpdesk Pricing: Per-Ticket vs. Per-Specialist Models
Compare managed helpdesk pricing models with LTVplus. Learn per-ticket vs per-specialist pros, hidden costs, and how to calculate your break-even point.
Category
MSP
64 articles in this category.
Can Your Clients Tell You Outsourced Support? A Guide to Seamless White-Label Delivery for MSPs
Explore the specific, fixable signs that reveal outsourced IT support to MSP clients and how to close each one for genuinely seamless white-label delivery.
2026 & 2027 MSP Conferences and Trade Shows: The Complete List
A running list of 2026 & 2027 MSP conferences, trade shows, and roadshows worldwide. Dates, locations, fees, and links to register, all in one place.
Dedicated Tier 1-3 Engineers for MSPs: How Fully Managed Support Tiers Work and When to Add Them
A working guide to tiered support coverage for Managed Service Providers and how Tier 1-3 engineers fit in with your existing team.
What a Fully Managed Outsourcing Model Actually Takes Off Your Plate
A fully managed outsourcing model covers more than staffing. See exactly what it takes off an MSP owner's plate, day to day.
NOC-as-a-Service Explained: What's Actually Included in a Managed Monitoring Contract
Before you sign a NOC-as-a-service contract, know what's actually covered: monitoring, alerting, escalation, reporting, and what commonly isn't.
How to Add Dedicated SOC Analysts to Your MSP Without Building a Security Practice from Scratch
Add 24/7 SOC coverage to your MSP without building a security practice. What analysts do, build vs buy vs add, and what to avoid.
How to Handle More Tickets With the Same MSP Team: 7 Practical Levers
Seven recommended levers for MSPs to handle more tickets without hiring: self-service, automation, triage, AI deflection, and outsourced overflow.
Managed Helpdesk Outsourcing: What's Included Beyond Just Answering Tickets
What's actually included in managed helpdesk outsourcing for MSPs? A breakdown of SLA, QA, reporting, staffing, and account management.
Does Your MSP Have a Customer Success Program?
Improve MSP success with a structured customer success program. Learn how LTVplus helps MSPs reduce churn, run QBRs, and strengthen long-term client health.
The Starter Tool Stack for a New MSP (RMM + Ticketing + Automation)
Starting an MSP? Here's the core tool stack: RMM, ticketing/PSA, automation, and documentation with budget vs growth options and what to skip early.
Does ConnectWise ScreenConnect Integrate With Your PSA & RMM?
How ConnectWise ScreenConnect integrates with PSA, RMM, and ticketing tools: setup, workflows, and what large-fleet MSPs should know.
Does IT Glue Integrate With Your PSA & RMM?
How IT Glue integrates with PSA and RMM tools so documentation links to tickets and assets: supported platforms, setup, and the payoff.
Datto PSA Reviewed: Is It Right for Your MSP? (2026)
An honest Datto PSA (Autotask) review for MSPs: features, pricing, integrations, strengths and weaknesses, and who it fits.
Does Kaseya VSA Include Scripting & Automation for Routine IT Tasks?
What Kaseya VSA automates: scripting, custom workflows, software deployment, and patching plus setup effort and limitations for MSPs.
All-in-One MSP Software: RMM + Ticketing + Billing Compared (2026)
The best all-in-one MSP platforms combining RMM, ticketing, and billing: feature coverage, pricing, and whether all-in-one beats best-of-breed.
How a Small MSP Builds a Help Desk Workflow That Actually Scales
A simple, scalable help desk workflow for small MSPs: intake, triage, SLAs, and the automations to add first, so tickets stop being a mess.
How to Prove SLA Compliance to Your MSP Clients
How MSPs track and prove SLA compliance to clients: the metrics that matter, tools that report them, and a client-facing SLA report template.
Best Automated Ticket Triage Software for MSPs
The best automated ticket triage software for MSPs: routing, tagging, and prioritization compared, with PSA/RMM fit and pricing.
RMM With Built-In Helpdesk vs Separate Ticketing Tool: Which Should MSPs Use?
Should MSPs use an RMM’s built-in helpdesk or a separate ticketing tool? Costs, integration, and scale tradeoffs with a clear recommendation.