Choose how you want to work with us.
Every tier includes full operational support. Larger teams get dedicated resources.
| Team Size | Start (1–2) | Grow (3–9) | Scale (10+) |
|---|---|---|---|
| Management Fee | $500/mo | Included | Included |
| Dedicated Full-Time Staff | ✓ | ✓ | ✓ |
| Buffer Agent | — | Shared | Dedicated |
| Customer Success Manager | Shared | Shared | Senior CSMs |
| QA Oversight | Shared | Shared | Dedicated |
| Team Lead / Coach | Shared | Shared | Dedicated |
| Workforce Management | Shared | Shared | Dedicated |
| Training & Development | Shared | Shared | Dedicated |
| PTO / Sick Day Coverage | Best Effort | ✓ | ✓ |
| Reporting & Analytics | ✓ | ✓ | ✓ |
| IT Security Standards | ✓ | ✓ | ✓ |
Starting rates vary by certification requirements and technical complexity. Management fee applies separately.
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| CX Support Agent, Non-Voice | $1,980/mo | Platform certifications | Zendesk, Freshdesk, Help Scout |
| CX Support Agent, Voice | $2,280/mo | Platform certifications | Zendesk, Intercom, Aircall |
| Team Lead | $2,500/mo | Management experience | All of the above |
| Customer Success Manager | $3,000/mo | SaaS onboarding experience | Intercom, HubSpot, Gainsight |
| Backoffice Operations Admin | $2,300/mo | Platform certifications | HubSpot, Salesforce, Notion |
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| Desktop Support Tech | $2,800/mo | CompTIA A+, ITIL Foundation | ConnectWise, Zendesk, Freshdesk |
| Tier 2 Engineer | $3,000/mo | CompTIA Network+, ITIL | Datto, Kaseya, ConnectWise |
| NOC Engineer | $3,000/mo | CompTIA Network+, CCNA | NinjaOne, Auvik, PRTG |
| Security Analyst | $3,000/mo | CompTIA Security+, CySA+ | SentinelOne, CrowdStrike |
| Team Lead | $3,200/mo | ITIL, management experience | All of the above |
A managed specialist costs a fraction of a full-time US hire when you factor in the real numbers.
Base salary
$105,000/yr
Benefits (25%)
$26,250
Recruiting
$8,000
Training
$5,000
Management Overhead
$10,000
Equipment
$3,000
Total
~$157,250/yr
That's $13,104/mo per engineer.
Monthly rate
$3,000–$3,500
Total
$3,000–$3,500/mo
Everything included. No hidden costs.
Annual savings per specialist vs. in-house hiring
Base salary
$65,000/yr
Benefits (25%)
$16,250
Recruiting
$8,000
Training
$5,000
Management Overhead
$10,000
Equipment
$3,000
Total
~$107,250/yr
That's $8,937/mo per engineer.
Monthly rate
$2,000–$2,200
Total
$2,000–$2,200/mo
Everything included. No hidden costs.
Annual savings per specialist vs. in-house hiring
30 minutes
We learn your stack, workflows, and culture. You tell us what great looks like.
7–14 days
Pre-vetted, certified, matched to your tools and workflows.
1–2 days
We select the best fit and send you a full candidate packet — video intro, credentials, and background. You approve or veto.
1–2 weeks
We handle it — in your tools, under your brand, following your SOPs.
3–4 weeks total
Your team is working tickets. Your clients see your brand. You focus on growing.
Every team is backed by an entire operational layer: QA analysts, workforce management, training & development, HR, IT security, and team leads. Managing one person takes nearly the same operational overhead as managing five. With larger teams, we can distribute those costs across more agents and pass the savings on to you.
Everything. A full-time dedicated specialist, QA oversight, workforce management, training, equipment, benefits, and white-label support under your brand. At Growth tier (3+), you also get backup staff. At Enterprise (10+), everything is dedicated including your team lead and trainer.
Every engagement starts with a 3-month pilot. After that, you can scale up or down with 30 days notice. No long-term lock-ins.
Absolutely. Most companies start with 1–2 specialists and grow as they see results. At 3 agents, the management fee is included in your per-person rate. At 10+, you get a fully dedicated operations team. The pricing is designed to reward growth.
Yes. Our specialists are trained on ConnectWise, Datto, Kaseya, Autotask, NinjaOne, HaloPSA, Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Talkdesk, RingCentral, and more. They work inside your systems, white-labeled under your brand.
Staffing agencies send you a resume. We send you a managed team. We handle QA, scheduling, training, performance management, and replacement. You get results, not headcount.
We find, vet, and deliver talent across 15 countries. You manage them directly. Choose the model that fits how you hire.
30% success fee on first-year salary
Best for companies filling 1–2 roles. The $500 retainer is applied toward your success fee — you only pay the difference when you hire.
15% success fee – half the standard rate
For companies hiring regularly. Your dedicated recruiter learns your culture, your standards, your pace.
30% success fee on first-year salary
Best for companies filling 1–2 roles. The $500 retainer is applied toward your success fee — you only pay the difference when you hire.
15% success fee — half the standard rate
For companies hiring regularly. Your dedicated recruiter learns your culture, your standards, your pace.
One-time searches require a $500 retainer to start, which is credited toward your success fee. The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership. Membership clients pay no retainer.
If a hire doesn’t work out within the first 90 days for any reason, we’ll find you a replacement at no additional cost. One replacement per placement is included. You only pay the success fee once.
At 2 or more hires per year, the membership typically pays for itself through the lower 15% fee. You also get a dedicated recruiter, priority pipeline access, and salary benchmarking — which means faster, better-fit hires.
With Global Hiring, we recruit the talent and you manage them directly – they join your team as your employees or contractors. With a Managed Team, we recruit, hire, train, and manage the entire team for you. They work under your brand but we handle all operations. Choose hiring if you want control; choose managed if you want results without the management burden.
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
