Customer service outsourcing for beauty & cosmetics brands

The secret to success in the ever-evolving landscape of the beauty and cosmetics industry? Your brand needs to become a friendly and helpful personal beauty consultant to your customers – and do this at scale. Our personalized beauty concierges are here to do all the heavy lifting for you.
Trusted by:
Bully Max logo
Commission Hero logo
Pink Lily logo
DIV Brands logo svg
Easy Treezy horizontal logo
TekReplay logo
Farmers Almanac logo
LTVplus Agents image
Average CSAT Score
0 %

Fast, scalable and professional customer service

From product recommendations and questions about ingredients and formulations to guidance on skincare routines and makeup application techniques – your customers have a lot to ask. We’re here to provide fast, helpful answers that convert into recurring purchases.

LTVplus Agents image

We handle highly individual inquiries at scale, fast

Navigating through complex product ranges or collections, finding the right color or shade as well as compatibility with other products can put your customers off, leaving you with hundreds of abandoned carts. We’re here to speed up the customer journey. 

What we do

Beauty consumers have high expectations for product performance and customer service. Our customer service agents serve as your beauty concierges, offering personalized poduct recommendations and guidance.

That's not to mention addressing concerns about allergic reactions, shipping delays, or order discrepancies. We handle these nuanced inquiries with precision and care to turn one-time deal hunters into loyal customers of your brand.
Mandy
24/7 availability
Anja Jeftovic photo
Color and shade matching
VA photo
Multilingual beauty consultants
CSM photo
Omnichannel customer service
PM photo
Social media management
QA photo
Beauty product education
Kateryna Yaroshenko photo
Payment and billing queries
Post-purchase feedback
Return and exchange coordination

Don’t see the role you need?

We offer managed customer service that adapts to any beauty and cosmetics business. If you have a unique challenge that's not listed above, we’re all ears.
Rhomb shape
Rhomb shape
Tshili Khupe photo

Live chat

Chat response times
< 0 s
Avg. no. of chats per hour
(duration: 9 mins)
0 +
Rhomb shape

Email

Avg. first reply time
0- 0 hr
Avg. no. of tickets per hour
0 +
Rhomb shape

Voice

Avg. time to answer first call
< 0 s
Avg. % of calls resolved on first call
> 0 %
LTVplus Agents image

We ensure 24/7 customer service presence

We help you provide accurate and up-to-date information on product availability to your customers, especially during peak seasons or promotional events. 

LTVplus Agents image

We back you up with trained and skilled staff

Our customer success team is a valuable addition to your in-house team. With our round-the-clock support, your customers receive assistance whenever they need it, ensuring they always feel pampered and valued.

Managed customer service for your beauty and cosmetics brand

Rhomb shape
Rhomb shape
Melissa Huertas photo