- FOR MULTI-LOCATION FRANCHISES AND SERVICE CHAINS
Your lapsed customers are a goldmine. Time to dial in.
We dial. They rebook. You recover.
- 5x guaranteed ROI in 30 days
- $1,000 refundable commitment
- 7 days to first results
Trusted by leading brands:
Running in days, not months.
No long implementation timelines. No complex onboarding. Your first calls go out within days of onboarding.
1
Connect your booking platform
We connect directly to your booking platform. We pull your lapsed customer data, identify the highest-value targets, and build your reactivation list.
2
Design your campaign
We build your segments, write your scripts, map your objections, and design your offer strategy. All specific to your vertical, your brand, and your highest-value lapsed customers.
3
Train your agents
Our dedicated agents are trained on your services, locations, and brand tone before a single call goes out. Every conversations is genuine and it never sounds like a cold call.
4
Launch your campaign
Personalized calls go out daily, rebookings start coming in, and your client portal updates weekly with a full breakdown of calls placed, conversions made, and every dollar we bring back.
Built for service businesses
WinbackEngine reactivation works best if your business has a high visit frequency, a strong customer lifetime value, and a personal connection to the brand.
Best fit if you have
500+
Lapsed customers
$50+
Average transaction
Multi-location preferred
Franchise and multi-unit operators
Industries we serve
- Fitness Studios
- Spas & Wellness
- Dental Practices
- Pet Services
- Beauty Salons
- Med Spas
- Home Services
- Wax Centers
- ...and more
See the full picture, not just a resume
Every candidate comes with a 360 profile. Review, pick your favorites, and go straight to final interviews.
Resume & work history
Video introduction
Strengths & personality assessment
LTVPLUS
ON
Culture fit score
Recruiter evaluation & notes
Skip the guesswork
Each candidate profile gives you everything you need to make a confident decision — before the first interview.
You see who they are, how they work, and why our recruiter recommends them. Pick your favorites and go straight to finals.
100% transparency
Se everything we do, at any time.
We show our work
Every conversation is recorded, logged, and available for review so you always know exactly what's being said to your customers.
Humans only. No exceptions
Every call is made by a trained agent. Never automated, because real conversations convert. Robocalls don't.
Senior eyes on every campaign
Experienced team leads are in the mix on every campaign reviewing calls, coaching performance, and making sure the quality bar never slips.
Compliant by default, not as an afterthought
Every campaign runs on proper consent, clean Do-Not-Call posture, and documented processes built for TCPA compliance.
No means no. Every time
If a customer asks to stop hearing from us, we stop. Immediately, permanently, and without pushback. Your brand reputation is never worth a second call.
We only make money when you do.
If we don’t perform, you don’t pay. It’s that simple.
30-DAY PILOT
5x ROIGUARANTEED
For every $1 in fees, we recover $5 for you
$1,000 to start. Full refund if we don't hit 5x in 30 days.
- Every call recorded. Every dollar tracked. You see exactly where it came from.
- 20% of recovered revenue, billed weekly.
- First reactivated bookings within 7 days
Zero recovery. Zero fees. Zero risk.
What's included
- Trained, dedicated human agents
- Personalized outreach to your lapsed list
- Customer Success Manager
- Weekly performance reporting
- All calls recorded and reviewable
- Campaign playbooks and scripts
What's recovered revenue
- Applies only to lapsed customers we contact who book inside the attribution window
- Excludes normal repeat bookings from active customers
- Excludes refunds and no-shows (net recovered revenue only)
- Excludes existing active customers in your database
Works with the platforms you already use
No new software. No migration. We connect directly to your booking system and start pulling lapsed customer data immediately.
Mindbody
Zenoti
Vagaro
Booker
WellnessLiving
Fresha
Phorest
MarianaTek
We recruit across 15 countries
- Philippines
- Jamaica
- South Africa
- Colombia
- Ukraine
- Nigeria
- Mexico
- Poland
- Kenya
- Argentina
- Romania
- Zimbabwe
- Brazil
- Serbia
- India
All candidates are vetted for English proficiency, cultural fit, and professional skills.
Campaigns wired to your business
Every campaign works harder over time. Smart segmentation, precision timing, and agents who learn your customers dialing in daily until the numbers move.
- Birthday Campaigns
- Refer-a-Friend
- Lapsed Customer Reactivation
- Membership Win-Back
- Gift Card Promotions
- VIP Re-Engagement
- Seasonal Campaigns
- ...And more
FAQ
When will I see the results?
Most clients see their first rebookings within 7 days of launch. We start with your highest-value lapsed customers — the ones most likely to convert — so results show up early and keep compounding.
What business size is this for?
Multi-location service businesses with 500+ lapsed customers and an average transaction value of $50 or more. The bigger your database and the higher your ticket size, the stronger the returns. Franchise operators consistently see the biggest impact.
How does the pricing work?
A $1,000 deposit gets your pilot started — fully refunded if we don’t hit 5× ROI in 30 days. Beyond that, it’s a straight 20% of whatever revenue we recover, billed weekly. No base fee, no retainer, no monthly minimum. We employ our own agents, so if the calls don’t convert, the loss is ours — not yours.
What is the $1,000 commitment for?
Think of it as a handshake, not a fee. We put in real work before launch — CRM integration, agent training, campaign buildout — and the $1,000 makes sure both parties are committed to seeing the 30 days through. Don’t hit 5× ROI? You get every dollar back. There’s no setup fee, no retainer, and nothing else owed until we start recovering revenue.
What is 'recovered revenue'?
Revenue from lapsed customers we contacted who book within the attribution window — nothing else. Active customer rebookings, no-shows, cancellations, and refunds are all excluded from the calculation. We track every call and every conversion, so you always know exactly what we recovered and exactly what we’re charging on.
Who will make my calls?
Real people. Dedicated agents who are trained on your services, your locations, and your brand voice before a single call goes out. Not bots. Not dialers. Not offshore call centers reading from a generic script.
What channels do you work with?
Nothing reactivates a lapsed customer like hearing a human voice. We’ve tested everything else. Calls win.
Do you record calls?
Yes, all of them. You can pull up any conversation in your client portal and listen back whenever you want
What CRMs are you working with?
Mindbody, Booker, Zenoti, Phorest, Vagaro, WellnessLiving, Fresha, MarianaTek and the list keeps growing. Not on there? Ask anyway.
Do you have long-term contracts?
No. The only commitment is the 30-day pilot — $1,000 upfront, fully refunded if we don’t hit 5× ROI. After that, it’s month-to-month at 20% of recovered revenue, billed weekly. Stay as long as the results justify it. Leave whenever they don’t. You’ll never pay for revenue we didn’t recover.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients’ environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don’t send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Your best customers are one call away.
The revenue is sitting there. We make the calls.
