No long implementation timelines. No complex onboarding. Your first calls go out within days of onboarding.
We connect directly to your booking platform. We pull your lapsed customer data, identify the highest-value targets, and build your reactivation list.
We build your segments, write your scripts, map your objections, and design your offer strategy. All specific to your vertical, your brand, and your highest-value lapsed customers.
Our dedicated agents are trained on your services, locations, and brand tone before a single call goes out. Every conversations is genuine and it never sounds like a cold call.
Personalized calls go out daily, rebookings start coming in, and your client portal updates weekly with a full breakdown of calls placed, conversions made, and every dollar we bring back.
WinbackEngine reactivation works best if your business has a high visit frequency, a strong customer lifetime value, and a personal connection to the brand.
Lapsed customers
Average transaction
Franchise and multi-unit operators
Every candidate comes with a 360 profile. Review, pick your favorites, and go straight to final interviews.
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Each candidate profile gives you everything you need to make a confident decision — before the first interview.
You see who they are, how they work, and why our recruiter recommends them. Pick your favorites and go straight to finals.
Se everything we do, at any time.
Every conversation is recorded, logged, and available for review so you always know exactly what's being said to your customers.
Every call is made by a trained agent. Never automated, because real conversations convert. Robocalls don't.
Experienced team leads are in the mix on every campaign reviewing calls, coaching performance, and making sure the quality bar never slips.
Every campaign runs on proper consent, clean Do-Not-Call posture, and documented processes built for TCPA compliance.
If a customer asks to stop hearing from us, we stop. Immediately, permanently, and without pushback. Your brand reputation is never worth a second call.
If we don’t perform, you don’t pay. It’s that simple.
For every $1 in fees, we recover $5 for you
$1,000 to start. Full refund if we don't hit 5x in 30 days.
No new software. No migration. We connect directly to your booking system and start pulling lapsed customer data immediately.
Mindbody
Zenoti
Vagaro
Booker
WellnessLiving
Fresha
Phorest
MarianaTek
All candidates are vetted for English proficiency, cultural fit, and professional skills.
Every campaign works harder over time. Smart segmentation, precision timing, and agents who learn your customers dialing in daily until the numbers move.
Most clients see their first rebookings within 7 days of launch. We start with your highest-value lapsed customers — the ones most likely to convert — so results show up early and keep compounding.
Multi-location service businesses with 500+ lapsed customers and an average transaction value of $50 or more. The bigger your database and the higher your ticket size, the stronger the returns. Franchise operators consistently see the biggest impact.
A $1,000 deposit gets your pilot started — fully refunded if we don’t hit 5× ROI in 30 days. Beyond that, it’s a straight 20% of whatever revenue we recover, billed weekly. No base fee, no retainer, no monthly minimum. We employ our own agents, so if the calls don’t convert, the loss is ours — not yours.
Think of it as a handshake, not a fee. We put in real work before launch — CRM integration, agent training, campaign buildout — and the $1,000 makes sure both parties are committed to seeing the 30 days through. Don’t hit 5× ROI? You get every dollar back. There’s no setup fee, no retainer, and nothing else owed until we start recovering revenue.
Revenue from lapsed customers we contacted who book within the attribution window — nothing else. Active customer rebookings, no-shows, cancellations, and refunds are all excluded from the calculation. We track every call and every conversion, so you always know exactly what we recovered and exactly what we’re charging on.
Real people. Dedicated agents who are trained on your services, your locations, and your brand voice before a single call goes out. Not bots. Not dialers. Not offshore call centers reading from a generic script.
Nothing reactivates a lapsed customer like hearing a human voice. We’ve tested everything else. Calls win.
Yes, all of them. You can pull up any conversation in your client portal and listen back whenever you want
Mindbody, Booker, Zenoti, Phorest, Vagaro, WellnessLiving, Fresha, MarianaTek and the list keeps growing. Not on there? Ask anyway.
No. The only commitment is the 30-day pilot — $1,000 upfront, fully refunded if we don’t hit 5× ROI. After that, it’s month-to-month at 20% of recovered revenue, billed weekly. Stay as long as the results justify it. Leave whenever they don’t. You’ll never pay for revenue we didn’t recover.
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
Dedicated engineers who learn your clients’ environments and quirks. Not a shared queue with scripted responses.
We don’t send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
The revenue is sitting there. We make the calls.
